"Brian helped me tremendously. He was honest and extremely knowledgeable when answering all of my questions."
"The service manager Brian Cortese very nice over the phone, and when I finally got jumped and was able to come in, he simultaneously was working the front end AND changed my battery."
"When she got to this store she was immediately helped and taken care of and was put back on the road in less than half an hour."
"These guys are amazing. Friendly, helpful, and professional."
"Pete, Cooper, and Tim went above and beyond to help me."
"Angel, Pete and Kevin went above and beyond to resolve my issue without being rude or inconsiderate."
"The staff was friendly and very accommodating. The waiting area was clean and comfortable."
Cons:
"Terrible just awful misdiagnosed my car with a transmission problem when it was really the wheel hub and bearing will never be back."
"I am never ever ever ever ever ever taking my car to a Pep Boys ever again."
"Had to wait 4 hours for them to put tires on my car and get an oil change because the tire specialist was late getting to the shop."
"Paid for a diagnostic. All I got was a verbal instruction that I needed brakes. Nothing on the written diagnostic report so when I brought it to my mechanic it was useless and provided no Information at all."
"Never heard back from them. Drove in the next morning to get my vehicle. It never moved the parking space!"
"Would push my car off a cliff before taking it here again."
"DO NOT GO TO PEP BOYS FOR ANY MAINTENANCE AND REPAIR!!! HORRIBLE EXPERIENCE FROM START TO FINISH!!!"
Pricing and Fees
Pros:
"Was honest about prices."
"Very professional. Slightly more expensive than I anticipated, however the staff explained all charges and fees honestly and professionally."
"Ordering parts online for pickup at Pep Boys is the move, you get 25% off."
"We got our two front tires replaced, warranty on the tires, and a leak patched on a back tire for a bit less than $300."
"Great prices on oil changes. Honest mechanics that don't try to sell you on extra work."
Cons:
"The online system quoted me a price of $149. When I got to the store, the agent told me that there would be an additional $16 'shop fee'."
"Of course they quote me one thing for my brakes despite me telling them I needed new rotors and pads and possibly a new caliper but when I get there it's more than double the price."
"AVOID! Price gouged on an urgent repair. Also did a really poor job on an alignment which led to the destruction of my two tires."
"I was given prices of over $200 per tire... I went around the corner and got tires for half the money at the fire stone."
"Talk about overcharging! They tried to get us to pay almost $400 more than their competitors."
"Lost my wheel lock key and claimed they would refund me money for a new one. I come in and their manager refuses to give me money after i bring him a receipt from the dodge dealership."
Appointment and Wait Times
Pros:
"If you schedule an appointment, wait times aren't bad either."
"I only waited for 40 minutes. The waiting room was spotless and comfortable."
"I was in and out within an hour."
"I still was in and out in about an hour."
Cons:
"HAINSPORT, NJ location. Made an appointment and still could not honor the time slot."
"Made an appointment several days in advance. Just to drive 2hrs to be told that I wouldn't be able to have my car looked at until next week."
"Made appointment online for oil change couple days in advance. Once getting there, they said they didn't have an appointment for another 2-3 hours."
"Had a car dropped off. Asked that they keep me updated on the progress of the vehicle. The car sat for two days without ever being touched."
"Giving them only 1 star! Made an appointment for 9am Sunday morning to get an oil change.. I showed up at 850.. They weren't opened yet.. Waited until 915 still no one showed."
"I had a 9 oclock appointment to have my tires changed... at 10:45 they haven't even gotten my vehicle into their shop yet."
"Made an appointment and when I arrived the manager had no indication that an appointment was ever made."