Pep Boys Reviews Summary

Category: Tire shop Maple Shade, New Jersey

Address: 598 NJ-38, Maple Shade, NJ 08052, USA

Phone: +18562350652

Rating: 4.3
based on 142 reviews.

Customer Service

Pros:

  • "Brian helped me tremendously. He was honest and extremely knowledgeable when answering all of my questions."
  • "The service manager Brian Cortese very nice over the phone, and when I finally got jumped and was able to come in, he simultaneously was working the front end AND changed my battery."
  • "When she got to this store she was immediately helped and taken care of and was put back on the road in less than half an hour."
  • "These guys are amazing. Friendly, helpful, and professional."
  • "Pete, Cooper, and Tim went above and beyond to help me."
  • "Angel, Pete and Kevin went above and beyond to resolve my issue without being rude or inconsiderate."
  • "The staff was friendly and very accommodating. The waiting area was clean and comfortable."

Cons:

  • "Terrible just awful misdiagnosed my car with a transmission problem when it was really the wheel hub and bearing will never be back."
  • "I am never ever ever ever ever ever taking my car to a Pep Boys ever again."
  • "Had to wait 4 hours for them to put tires on my car and get an oil change because the tire specialist was late getting to the shop."
  • "Paid for a diagnostic. All I got was a verbal instruction that I needed brakes. Nothing on the written diagnostic report so when I brought it to my mechanic it was useless and provided no Information at all."
  • "Never heard back from them. Drove in the next morning to get my vehicle. It never moved the parking space!"
  • "Would push my car off a cliff before taking it here again."
  • "DO NOT GO TO PEP BOYS FOR ANY MAINTENANCE AND REPAIR!!! HORRIBLE EXPERIENCE FROM START TO FINISH!!!"

Pricing and Fees

Pros:

  • "Was honest about prices."
  • "Very professional. Slightly more expensive than I anticipated, however the staff explained all charges and fees honestly and professionally."
  • "Ordering parts online for pickup at Pep Boys is the move, you get 25% off."
  • "We got our two front tires replaced, warranty on the tires, and a leak patched on a back tire for a bit less than $300."
  • "Great prices on oil changes. Honest mechanics that don't try to sell you on extra work."

Cons:

  • "The online system quoted me a price of $149. When I got to the store, the agent told me that there would be an additional $16 'shop fee'."
  • "Of course they quote me one thing for my brakes despite me telling them I needed new rotors and pads and possibly a new caliper but when I get there it's more than double the price."
  • "AVOID! Price gouged on an urgent repair. Also did a really poor job on an alignment which led to the destruction of my two tires."
  • "I was given prices of over $200 per tire... I went around the corner and got tires for half the money at the fire stone."
  • "Talk about overcharging! They tried to get us to pay almost $400 more than their competitors."
  • "Lost my wheel lock key and claimed they would refund me money for a new one. I come in and their manager refuses to give me money after i bring him a receipt from the dodge dealership."

Appointment and Wait Times

Pros:

  • "If you schedule an appointment, wait times aren't bad either."
  • "I only waited for 40 minutes. The waiting room was spotless and comfortable."
  • "I was in and out within an hour."
  • "I still was in and out in about an hour."

Cons:

  • "HAINSPORT, NJ location. Made an appointment and still could not honor the time slot."
  • "Made an appointment several days in advance. Just to drive 2hrs to be told that I wouldn't be able to have my car looked at until next week."
  • "Made appointment online for oil change couple days in advance. Once getting there, they said they didn't have an appointment for another 2-3 hours."
  • "Had a car dropped off. Asked that they keep me updated on the progress of the vehicle. The car sat for two days without ever being touched."
  • "Giving them only 1 star! Made an appointment for 9am Sunday morning to get an oil change.. I showed up at 850.. They weren't opened yet.. Waited until 915 still no one showed."
  • "I had a 9 oclock appointment to have my tires changed... at 10:45 they haven't even gotten my vehicle into their shop yet."
  • "Made an appointment and when I arrived the manager had no indication that an appointment was ever made."

Thanks! Your review is awaiting moderation.