Mavis Discount Tire Reviews Summary

Category: Tire shop Middletown, New York

Address: 130-138 Dolson Ave, Middletown, NY 10940, USA

Phone: +18453630142

Rating: 4.6
based on 250 reviews.

Customer Service

Pros:

  • "Shane provided excellent customer service! Made excellent recommendations for my vehicle was and the work was completed at the time that was indicated."
  • "The manager and staff went above and beyond with every aspect of customer service and automobile service."
  • "The associates were extremely friendly and welcoming, which is a huge plus for someone with social anxiety, like myself."
  • "Great Service!! Shane was great to work with and so was Raymi! It’s hard as a woman to find a shop that doesn’t try to rip you off."
  • "Herbie and his staff made sure things were done right and my car was properly taken care of."
  • "These guys are knowledgeable and trustworthy."
  • "Every question I had was answered no hesitation and the professionalism was amazing."

Cons:

  • "Long story short the staff on this particular day was awful."
  • "techs get high on the job, asst managers are just as bad."
  • "The manager Shane From the dolson ave store got very nasty and when I asked for corporate number he told me to leave the store and didn’t care about my money."
  • "The man at the front desk had a negative attitude, then there was the manager... This guy clearly was making everyone else's day miserable."
  • "I also stood in the lobby for 10 minutes while all the workers were chatting in the garage without being acknowledged, even after making eye contact."
  • "I have found the counter person to rude every time."
  • "Tremendous lack of customer service skills."

Pricing and Fees

Pros:

  • "I got a good deal when I found out I needed new front tires."
  • "Today got a simple oil change and received a discount."
  • "Good price."
  • "They didn't seem to try and rack on stuff my car didn't need just to make an extra buck."
  • "The prices were more than fair."
  • "They made sure I had a fair price for the tire."
  • "FOUND discounts to offer me on my services."

Cons:

  • "They say they will still honor the warranty on my MADE IN CHINA TIRE. Pro-rate it $15. Then pile on a $40 'rewarranty' charge and $12 mount and balance."
  • "They're very expensive too."
  • "Then they charged some 'tire disposal' fee on top of that...they never even explained it."
  • "When it came to pricing they told me the TOTAL price minus tax, yet there were fees on top of that."
  • "They quoted me one price on the phone and then when I arrived for the tires the price increased pretty significantly."
  • "He also quoted us a lower price and increased it when we arrived at our appointment."
  • "Waited 3 1/2 hours for 2 tires!"

Professionalism and Expertise

Pros:

  • "Especially Joe he is professional while also being very charismatic."
  • "The guys there are very knowledgeable, personable and kind in nature."
  • "Clerk at the counter, Kevin was very helpful and had phenomenal customer service."
  • "I highly recommend going to that Mavis shop & request Ray, he is truly phenomenal."
  • "Joe had excellent customer service skills, he was knowledgeable and always made sure I was receiving the best price, product and service that Mavis could provide."
  • "The entire staff is competent in everything they do!"
  • "Very very honest. Only shop that I know that brings you up your car to show you what’s wrong."

Cons:

  • "Dishonest. Incompetent."
  • "I even asked the guy at the front desk if he could give me some advice about my car and they clearly took advantage seeing that I did not know much about cars."
  • "They are reluctant to give a print out after an alignment, when every HONEST alignment shop does."
  • "While I was there today, they had two alignments come back as 'unsatisfactory' and performed in the past 1-2 days."
  • "I had my wife's car there in September for alignment and the steering wheel was crooked, not properly aligned."
  • "I came here 3x and paid $90 to get my alignment fixed because they continuously stated they did an alignment and didn’t."
  • "tells techs to wear cologn. tires fall off, brake bolts not tightened to spec, engines damaged due to failure to properly check work."

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