Address: 130-138 Dolson Ave, Middletown, NY 10940, USA
Phone: +18453630142
Rating: 4.6
based on 250 reviews.
Customer Service
Pros:
"Shane provided excellent customer service! Made excellent recommendations for my vehicle was and the work was completed at the time that was indicated."
"The manager and staff went above and beyond with every aspect of customer service and automobile service."
"The associates were extremely friendly and welcoming, which is a huge plus for someone with social anxiety, like myself."
"Great Service!! Shane was great to work with and so was Raymi! It’s hard as a woman to find a shop that doesn’t try to rip you off."
"Herbie and his staff made sure things were done right and my car was properly taken care of."
"These guys are knowledgeable and trustworthy."
"Every question I had was answered no hesitation and the professionalism was amazing."
Cons:
"Long story short the staff on this particular day was awful."
"techs get high on the job, asst managers are just as bad."
"The manager Shane From the dolson ave store got very nasty and when I asked for corporate number he told me to leave the store and didn’t care about my money."
"The man at the front desk had a negative attitude, then there was the manager... This guy clearly was making everyone else's day miserable."
"I also stood in the lobby for 10 minutes while all the workers were chatting in the garage without being acknowledged, even after making eye contact."
"I have found the counter person to rude every time."
"Tremendous lack of customer service skills."
Pricing and Fees
Pros:
"I got a good deal when I found out I needed new front tires."
"Today got a simple oil change and received a discount."
"Good price."
"They didn't seem to try and rack on stuff my car didn't need just to make an extra buck."
"The prices were more than fair."
"They made sure I had a fair price for the tire."
"FOUND discounts to offer me on my services."
Cons:
"They say they will still honor the warranty on my MADE IN CHINA TIRE. Pro-rate it $15. Then pile on a $40 'rewarranty' charge and $12 mount and balance."
"They're very expensive too."
"Then they charged some 'tire disposal' fee on top of that...they never even explained it."
"When it came to pricing they told me the TOTAL price minus tax, yet there were fees on top of that."
"They quoted me one price on the phone and then when I arrived for the tires the price increased pretty significantly."
"He also quoted us a lower price and increased it when we arrived at our appointment."
"Waited 3 1/2 hours for 2 tires!"
Professionalism and Expertise
Pros:
"Especially Joe he is professional while also being very charismatic."
"The guys there are very knowledgeable, personable and kind in nature."
"Clerk at the counter, Kevin was very helpful and had phenomenal customer service."
"I highly recommend going to that Mavis shop & request Ray, he is truly phenomenal."
"Joe had excellent customer service skills, he was knowledgeable and always made sure I was receiving the best price, product and service that Mavis could provide."
"The entire staff is competent in everything they do!"
"Very very honest. Only shop that I know that brings you up your car to show you what’s wrong."
Cons:
"Dishonest. Incompetent."
"I even asked the guy at the front desk if he could give me some advice about my car and they clearly took advantage seeing that I did not know much about cars."
"They are reluctant to give a print out after an alignment, when every HONEST alignment shop does."
"While I was there today, they had two alignments come back as 'unsatisfactory' and performed in the past 1-2 days."
"I had my wife's car there in September for alignment and the steering wheel was crooked, not properly aligned."
"I came here 3x and paid $90 to get my alignment fixed because they continuously stated they did an alignment and didn’t."
"tells techs to wear cologn. tires fall off, brake bolts not tightened to spec, engines damaged due to failure to properly check work."