"They were really helpful at explaining my options and efficient in completing the repair and getting me back on the road."
"Thank you for the courtesy and honesty."
"The staff is friendly, helpful, and knowledgeable."
"So if you want the best price, the best service, and the most attentive treatment contact Cliff or Mark at the front desk!"
"Javi went above and beyond today when he called our daughter in PA to help her determine what was going on with her car."
"Mike the manager saw me and my 3-year-old helper rolling the tire toward the office. He stopped me, greeted me with a smile."
"The guy at the front desk is very welcoming, helpful and nice as well."
Cons:
"Do yourselves a favor and go literally anywhere else..."
"Now they want another $900 to fix what they missed the first time."
"Wait one hour and 1/2, because I came in their lunch time, and nobody was available to fix the tire."
"I will never go back to this store even though I had them do all my tires for the last 15 years-including when they were STS."
"I would never go to the one in Toms River or in Brick Town. The workers in both of them are not nice at all and just and do not care."
"Waited 40 minutes after the scheduled appointment for them to finally bring my truck in."
"I walked in about 30 minutes ago and had to wait for the employee at the desk to finish texting before he could ask what I needed."
Quality of Service
Pros:
"I had a great experience and Mavis in Wall, NJ will be my new shop of choice for all of my car servicing needs."
"100 percent recommend Mavis Discount Tire in Wall Township. From the Manager to the Mechanic we found them to be very professional and efficient."
"I will definitely go back. Kevin and STS/Mavis tires know how to treat their customers."
"I highly recommend them for any type of tire services as well as for your auto maintenance needs."
"Professional, courteous, understanding and reliable. I wouldn't go anywhere else for tires or related service. Ever!!!!!"
"Great experience here... great customer service, and amazing on time."
"The technicians in the store are fantastic! However... my quote did not include any of the fees."
Cons:
"The worst ever…….. try going to Sams club"
"At the other Mavis they told me how bad of a sham job these guys did. Never bring your car here. 0/10"
"Big waste of money to have to get brand new rear pads and rotors so fast."
"Place is quick and they hold true to the warranties on their parts. Problem is both times I went in I ended up spending double than what I anticipated."
"Only then did they realize that the tires I had specified when I booked the appointment were not actually in stock."
"Never again. I’m telling everyone I know. Stay away. Shame on you"
"Wish I could give -10. 3 occasions it took me realize these crooks take advantage of young woman."
Honesty and Transparency
Pros:
"Brittany was super friendly and honest, telling me I didnt need 4 tires, only 2."
"Joe checked out my car and assured me my car did NOT need an alignment."
"Amazing service and honesty all around."
"I need to also emphasize the value... I was so surprised that I paid so LITTLE."
"By replacing the battery and the bulbs for free, Rich really earned my trust."
"Staff was very professional and did an amazing job presenting options to help fix my car!"
"Super quick and easy experience as well as full transparency for what was needed."
Cons:
"Beware of any repairs!"
"Very shady work going on with one of the employees. Marc in particular who apparently is a manager has been known to charge individuals on the side and pocket the money."
"The reason why i will never recommend this shop to anyone is because of the less then anticipated services they did for me."
"Complete waste of time. Look elsewhere."
"They'll do anything for a sale."
"I feel as a woman, they took complete advantage of me!!"
"Turns out the pads and rotors were installed incorrectly so they wore down extremely fast."
Value and Pricing
Pros:
"Their prices were way cheaper than the dealership!"
"The prices were almost half of what the dealership wanted to charge."
"The tires were installed at a good price."
"Very fair pricing also!"
"The price seemed fair."
"Great service at this Mavis. They weren’t able to patch my tire, but they were honest that I only need to replace two tires."
"Thank you Mavis! I was on the road 100 miles from home on a Sunday evening with two destroyed tires... it was fully repaired before 11am on Monday morning."
Cons:
"I had two fuses replaced by them that took less than five minutes and was charged over $80.00."
"Bought my tires on Amazon and had them delivered to the store and ended up buying the wrong size which was my mistake and had to purchase the tires directly from Mavis at double the price."
"Management is a complete joke and I was still charged."
"AVOID USING THIS COMPANY!... Car was returned in shambles (interior) and damaged (exterior)."
"Never thought I'd be scammed the way I was."
"The employees are great but now my alignment went from fine to bad & check engine light keeps coming on."
"Management is a complete joke and I was still charged."