Urban Dessert Lab Reviews Summary

Category: Dessert shop New York

Address: 95 Orchard St, New York, NY 10002, USA

Phone: +16468923338

Rating: 4.3
based on 217 reviews.

Ice Cream Quality

Pros:

  • "The ice cream was light and super creamy, sort of like whipped cream but thicker."
  • "Definitely not a decadent dessert but has a really refreshing taste."
  • "The chocolate was decadent but not heavy and has a lovely soft texture while still keeping its structural integrity."
  • "The softserve here is incredibly delicious. Sweet, creamy, and silky smooth — not at all icy."
  • "The texture of the soft serve is light and airy."
  • "The absolute best plant based icecream !! You wouldn't know it was all Plant based it was delicious."
  • "This was probably the best ice cream I’ve had in a while."

Cons:

  • "The toppings and sauce are way too sweet and cover the true taste of the ice cream."
  • "The ice cream bases - sweet cream & chocolate - each were absolutely flavorless."
  • "Really disappointed in the ice cream. Literally anything out of the freezer section at stop and shop is better than the flavorless soft serve they have here."
  • "There is absolutely no flavor besides the overwhelming, horrid tasting oats."
  • "The ice cream itself was very bland and watered down."
  • "The ice cream by itself was super bland and was pretty thin."
  • "Simply the worst ice cream I’ve had the displeasure of tasting, vegan or non-vegan."

Service

Pros:

  • "The service was incredible, they really take into consideration people's allergies."
  • "The staff were friendly and sweet, food pun intended."
  • "The staff were super helpful, friendly and patient with those unsure what to order."
  • "Quick service and the staff is nice and friendly."
  • "The people here are so helpful."
  • "The employee working alone was so nice and kept thanking us for our patience and kindness."
  • "The staff were super helpful and kind."

Cons:

  • "Waited 30 minutes first thing when they opened."
  • "They shouldn't be giving the poor employees less hours in general."
  • "Waited about 40 minutes to an hour for the ice cream."
  • "The staff seem extremely overworked and over it."
  • "Honestly the associates were not customer friendly."
  • "Workers have attitude, they don’t explain any of the items on the menu."
  • "Slow service with most employees being rude and unresponsive besides for one."

Price

Pros:

  • "A small cup was around $8 which I didn't mind paying since it's plant based."
  • "Really affordable and the service was superb."
  • "Also, by NYC standards, it is well priced."
  • "Decadent and delicious. $8 may see like a lot for an ice cream cone, but when you see how generous the servings are and taste the quality you’ll think it’s worth it!"
  • "It is a bit pricey but the quality and the taste make up for it for sure."
  • "The cone is huge and worth the price."
  • "My order was 10$ and worth it."

Cons:

  • "It's seriously overpriced ice cream."
  • "It cost $9 for a cone and with a tip you’re going to pay at least $10."
  • "Extremely overhyped, small portions for big prices."
  • "I can't believe I paid $10 for softserve and a small amount of toppings."
  • "Very expensive!! Needs to be run better."
  • "It’s also a bit costly - $6 for ice cream only with topping options available at an additional cost."
  • "Very expensive in my opinion."

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