Mango Mango Artisan Lab Reviews Summary

Category: Dessert shop New York

Address: 23 St Marks Pl, New York, NY 10003, USA

Phone: +19172615353

Rating: 4.0
based on 114 reviews.

Customer Service

Pros:

  • "Service was pretty quick and the wait wasn't too long, which was great."
  • "The service is good but the background music has too much bass to it."
  • "Great service and good selection of desserts."
  • "The silver and environment is much better than other places. All the servers are super friendly and nice to all customers."
  • "Service was pretty quick... but my panna cotta was practically soup."
  • "Very tasty and the store is very artistic - friendly staff as well."
  • "The place is so cute and the service is great."

Cons:

  • "Absolute bad customer service, staff seemed to have no idea what they’re doing."
  • "Service staff were very inattentive and irresponsible even though they were not doing anything other than chatting amongst each other."
  • "Around the world, waiters will wait for you to be ready for your order, but in Mango Mango... It's a special case, you have the privilege to wait for your waiter whenever they're ready to attend you."
  • "Guy messed up my order and was gonna charge me to fix it."
  • "I can feel the server is not really patient and friendly, that’s why overall, this is a bad experience."
  • "Customer service wasn’t great either, the staff were focused on cleaning the tables/ the counter than actually waitressing and taking orders when we were ready to order."
  • "SERVICE IS SO BAD !! everyone that works here literally hates their job."

Ambiance

Pros:

  • "This place was great for hanging out with friends while enjoying some delicious treats."
  • "Amazing dessert place, good vibe overall."
  • "They did renovation and now it’s totally a game changer! They changed all dishwares to handmade ceramics."
  • "Everything we tried was awesome and fresh, exactly what we needed on a hot summer evening."
  • "This mango mango is very different from other mango places that I been to. It gives off an artistic vibe where they partnered with a ceramic workshop allowing the artist to show/sell their creation."
  • "Very cute decor inside."
  • "This place looks so fancy, I really love the whole design concept!"

Cons:

  • "But it was quite difficult to have a conversation inside the restaurant."
  • "The lighting was too yellow plus the noise combination made me kind of dizzy."
  • "And I WON’T RECOMMEND ANYONE to come."
  • "As a customer who is seeking a place to hang out and talk to friends, I find it hard to do when the music is so loud."
  • "The vibe is very bad at night. I don’t understand why they use yellow and dim light, if I’m dine in, I’ll feel like I’m eating in the dark."
  • "Ambiance is very chill, but it’s overly crowded and very loud inside, so I don’t really recommend for a date."
  • "It’s a unique interior space, however not my style, too dim for a dessert spot."

Food Quality

Pros:

  • "Great place for Asian style desserts! They have mostly mango desserts but they also have other options if that's not your thing."
  • "The waffle was freshly cooked and still warm. It’s crispy and gooey inside!"
  • "Great selection of mango and other desserts."
  • "The mille crepe cake was good."
  • "Flavor of all the dessert was amazing and it holds for take out as well."
  • "Everything we got here was absolutely delicious."
  • "All of the dessert choices are so unique! Everything was so decadent and sweet, the textures of everything was so smooth too!"

Cons:

  • "Do not order delivery from here. Just look at the poor state of the pictures."
  • "The waffle was kind of raw and dry at the same time. I make way better waffles at home."
  • "Mango inside the Mochi was sour; couldn’t eat. Mango cubes on the plate and the mango sauce was sour as well."
  • "The matcha crepe cake and the mango sticky rice and they were both bad! Just lacked any real flavor and the texture was just gross."
  • "Got the mango crepe cake and was very unimpressed. It had no flavor and the mango pieces were very unripe."
  • "Everything we got was just really bad, the sticky rice was stale, waffle and ice creams came with 2 big waffles and barely a scoop of ice cream that was completely melted by the time it got to our table."
  • "The mango sticky rice was disappointing."

Value

Pros:

  • "The desserts were delicious and the prices were great."
  • "It's really affordable so you won't break the bank!"
  • "Delicious desserts with seasonal/special options that are added to the menu from time to time."
  • "I really love all the mango items here, it's just a great place to come and chat after dinner."
  • "Perfect dessert bar for someone who’s craving for some fruity desserts."
  • "Their all time favorite dish is the special mango juice sago & pomelo with mango ice cream is 10/10, added grass jelly as an extra topping."
  • "Let’s talk about the presentation off this desserts. The utensils is very classy and the plates as well."

Cons:

  • "This tiny addition of a few pieces of taro mochi cost $4, even though the bowl itself only cost $7."
  • "Decent mango desserts but not amazing or anything near the best I’ve had."
  • "The use of the mango wasn’t anything special."
  • "For the 10 dollar pricing of a small bowl of raw rice flour chunks and scoop of ice cream, I would except more from it."
  • "Imagine Paid $12 with that."
  • "For some reason, the tables were super small, and there was awkward seating arrangements."
  • "The Black Sesame Paste Soup w Mochi, the mochi has very little filling, and the soup is bland."

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