CJ's Tire & Automotive Reviews Summary

Customer Service

Pros:

• "Just had another great experience."
• "Thank you for your honesty...I will be back in the Spring to get four new tires..."
• "From the second I walked in I knew they cared for their customers... It really shows when a person and a business cares!"
• "I schedule appointments online and every time they are ready for me and get me out the door in a reasonable amount of time and they don't overcharge."
• "Can't thank the guys, John, Daulton, Jadon, Ty, Ray, and Joel enough."
• "I appreciate the price match adjustment by the manager."
• "Helpful at the front desk."

Cons:

• "I told him I had an appointment and he checked and claimed that it was not written in the notes that I was waiting for my car."
• "During the whole exchange I was talked down to by multiple levels of managers."
• "When I arrived, the gentleman at the desk was rude in his greeting but I ignored it."
• "The manager has left an awful taste in my mouth and is one of the reasons why I distrust mechanics in general."
• "Unfortunately you can't make an appointment for installation."
• "They new they didn't have stickers and failed to disclose the information then told me 'that they were doing all that they could'."
• "No longer!!" (In reference to using CJ's services due to a negative experience.)

Quality of Work

Pros:

• "Always professional, best prices, and best quality work."
• "Service was fast, the guys seemed like they knew what they were doing, and the pricing was good."
• "Immediately diagnosed problem and got me on my way."
• "Service was expedient and professional in nature, and the gentleman working was very kind."
• "This is my go-to place for all of my automotive needs!"
• "Great customer service and friendly staff."
• "They are so friendly, knowledgeable, and reasonably priced."

Cons:

• "Now I got to take the wheels off and the lugs were COMPLETELY OVER TIGHTENED!! THEY WON'T EVEN BUDGE WITH MY CORDED IMPACT GUN!!"
• "They lied about wheel condition saying front wheel have bumps on the inside and needs to be replaced."
• "This shop damaged my daily driver to the point where I have to replace a whole axle and won't accept any responsibility."
• "When I picked up my car the handbrake was not working and very loose."
• "Worst place to go, they tried to rip me off with my new tire because I had a nail in my tire and they said I had to buy a new expensive tire because they could not repair it... big lie."
• "CJ’s Tires represented themselves as qualified auto service technicians when they were clearly not qualified and cost him 750.00 to have the tires replaced and a proper alignment performed."
• "These guys are rude unprofessional at king of Prussia I almost died from tire falling off while on the eway after getting 4 brand new tires."

Efficiency and Timeliness

Pros:

• "Always able to see me within 24 hours."
• "We were in and out of there within 25 minutes."
• "Very time efficient."
• "They took my car back almost immediately. Also did an alignment."
• "Took only an hour!"
• "I had BRAND NEW tires installed by 3pm that day! (Cheaper & faster than the ‘online’ option!)"
• "They did the inspection in a timely fashion."

Cons:

• "I have paid to fix and repair anything need to be repaired but I discovered that my car became worse than before, Definitely, the car is not ready at all."
• "Left me stranded without a car for two days with no notice whatsoever."
• "Took my car in for a tire change and they locked up the whole shop for two days without telling me."
• "After they tried to upsell me on an air filter and an alignment, my car was ready 4 hours. I won't go back."
• "Was told that they would need 8 hours to put the tires on."
• "RECENT UPDATE: I took my wife's car to have the oil changed... and found that oil was all over the engine everywhere."
• "Not happy I booked an appointment a week before dove from Hatfield to Philly to pick up a new client's car for brakes had a 8:AM appointment got there at 7:45am to be told I don't see your appointment can u come back next week we are booked."

Price and Value

Pros:

• "The honest straightforward talk of a small local garage combined with the service, resources, professionalism, and efficiency of a big chain."
• "Great low price."
• "Surprisingly affordable!"
• "The price was very reasonable."
• "Called on a Saturday for a patch repair for a flat. They were so nice, fit me right in, and didn’t charge me!"
• "Good price on tires."
• "I got a good quality tire at a terrific price!"

Cons:

• "I did that with very expensive cost."
• "They charged my husband $500 to supply and install 2 new tires and do an alignment on his BMW... and they REFUSED to do anything about it."
• "Charged 92 dollars for wheel vibration check up only and no service at all."
• "I get a call 2 hours later with 'ok, the estimate for front and rear brakes and rotors will be $3,000'."
• "I needed to get a few things fixed and they quoted me 4x as much as this other shop did."
• "The team of mechanics really try and rip you off with prices I have never heard of from any other local service shop in the area."
• "This company is so cheap that they won't right their wrong over a difference of $300."