Address: 221 Woodbourne Rd, Langhorne, PA 19047, USA
Phone: +12157983658
Rating: 4.8
based on 202 reviews.
Customer Service
Pros:
"Service here is GREAT! Extremely fast and friendly."
"They’re friendly, helpful, and honest."
"The staff is always nice to me and the atmosphere is always friendly."
"Front desk was very helpful and polite, did not push me into any repairs/ parts I did not need."
"Ray and John were absolutely phenomenal. Their professionalism and help made the entire experience so much easier and less stressful."
"Thank you so much for the excellent customer service you provided on my last few visits!"
"The entire staff is friendly and always ready to answer any questions you may have about your vehicle."
Cons:
"They failed. The impacted them back on."
"After talking with him he offered a credit off future work. Why would you offer a credit if you did nothing wrong your machine's didn't do the damage???"
"Tried to uncharge me for alignment and warranty although I had already gotten full price on phone."
"It's important to point out that I spent almost two hours on hold trying to get in touch with the manager Joe."
"Called with a question and got nothing but attitude, spoke with a gentleman named Hugh."
"The communication at this place is horrible."
"DO NOT USE THIS COMPANY! MY ELDERLY MOTHER GOT SCAMMED BY THE FAIRLESS HILLS SHOP ON WOODBURNE RD."
Pricing and Fees
Pros:
"They hammered out the rim, filled the tire, mounted and balanced it at NO charge."
"They inspected it for completely free!!"
"The prices are affordable."
"He actually gave me the oil change for free and discounted a few other things to bring down the price."
"With the warranty, I paid a fraction of the price."
"Only the valve needed replacement. Cost me around $20.00 and done in about 30 minutes."
"Pricing extremely fair."
Cons:
"They were $80 more than most other places for this basic service."
"They are unprofessional, I went there for state inspection they charged 70 but Mavis Bristol charges 54."
"For 4 hours they kept us there and won't let us leave without buying 4 new tires even though we only needed one."
"Nice staff but bad service. Had new tires installed with balance. Went on the highway and the car started vibrating at around 65."
"Brought my car in at 1 PM for 1 1/2 hours for tire change... At 3:30 PM I was informed they broke my wheel studs and are upcharging me $225 to fix."
"On my initial visit they used the wrong wheel weights and they started flying off of my wheels on the highway."
"Never will I go there again. Expensive to start, but they know they got you since no one is open past 5 to do tire repairs."
Efficiency and Timeliness
Pros:
"Service was very fast and John at the front desk took care of my last minute alignment quickly and was very nice."
"Chris got me right in, fixed the problem and out in under an hour."
"Ashley worked on my tire and was done in 15 minutes tops."
"Got my car in, with the tire replaced, and my car ready to go in 30 minutes."
"I waited less than twenty minutes."
"The staff was friendly, very professional, and got me in and out just over a half an hour."
"They brought my car in right away and performed the services very quickly but thoroughly."
Cons:
"Went for a state inspection and they told me the rear shocks were leaking."
"Made an appointment for 10am on a sunday. After I dropped it off it was going to be an hr to an hr and a half. Called them hour and a half later and they decided to add 45 mins to an hour."
"Told me my car would be done in 45 minutes and it’s been 2 and a half hours and still isn’t done."
"Something unexpected came up with my boyfriend’s car and they said they would fix it and it’s taking much longer than we first thought."
"Reason of the 4 stars is that most of the time it takes longer than expected will be told 45 minutes and takes almost double the time."
"NTB finds things 'wrong' during inspections to try and get some work. Completely dishonest location. Will never return."