Mavis Discount Tire Reviews Summary

Category: Tire shop

Address: 221 Woodbourne Rd, Langhorne, PA 19047, USA

Phone: +12157983658

Rating: 4.8
based on 202 reviews.

Customer Service

Pros:

  • "Service here is GREAT! Extremely fast and friendly."
  • "They’re friendly, helpful, and honest."
  • "The staff is always nice to me and the atmosphere is always friendly."
  • "Front desk was very helpful and polite, did not push me into any repairs/ parts I did not need."
  • "Ray and John were absolutely phenomenal. Their professionalism and help made the entire experience so much easier and less stressful."
  • "Thank you so much for the excellent customer service you provided on my last few visits!"
  • "The entire staff is friendly and always ready to answer any questions you may have about your vehicle."

Cons:

  • "They failed. The impacted them back on."
  • "After talking with him he offered a credit off future work. Why would you offer a credit if you did nothing wrong your machine's didn't do the damage???"
  • "Tried to uncharge me for alignment and warranty although I had already gotten full price on phone."
  • "It's important to point out that I spent almost two hours on hold trying to get in touch with the manager Joe."
  • "Called with a question and got nothing but attitude, spoke with a gentleman named Hugh."
  • "The communication at this place is horrible."
  • "DO NOT USE THIS COMPANY! MY ELDERLY MOTHER GOT SCAMMED BY THE FAIRLESS HILLS SHOP ON WOODBURNE RD."

Pricing and Fees

Pros:

  • "They hammered out the rim, filled the tire, mounted and balanced it at NO charge."
  • "They inspected it for completely free!!"
  • "The prices are affordable."
  • "He actually gave me the oil change for free and discounted a few other things to bring down the price."
  • "With the warranty, I paid a fraction of the price."
  • "Only the valve needed replacement. Cost me around $20.00 and done in about 30 minutes."
  • "Pricing extremely fair."

Cons:

  • "They were $80 more than most other places for this basic service."
  • "They are unprofessional, I went there for state inspection they charged 70 but Mavis Bristol charges 54."
  • "For 4 hours they kept us there and won't let us leave without buying 4 new tires even though we only needed one."
  • "Nice staff but bad service. Had new tires installed with balance. Went on the highway and the car started vibrating at around 65."
  • "Brought my car in at 1 PM for 1 1/2 hours for tire change... At 3:30 PM I was informed they broke my wheel studs and are upcharging me $225 to fix."
  • "On my initial visit they used the wrong wheel weights and they started flying off of my wheels on the highway."
  • "Never will I go there again. Expensive to start, but they know they got you since no one is open past 5 to do tire repairs."

Efficiency and Timeliness

Pros:

  • "Service was very fast and John at the front desk took care of my last minute alignment quickly and was very nice."
  • "Chris got me right in, fixed the problem and out in under an hour."
  • "Ashley worked on my tire and was done in 15 minutes tops."
  • "Got my car in, with the tire replaced, and my car ready to go in 30 minutes."
  • "I waited less than twenty minutes."
  • "The staff was friendly, very professional, and got me in and out just over a half an hour."
  • "They brought my car in right away and performed the services very quickly but thoroughly."

Cons:

  • "Went for a state inspection and they told me the rear shocks were leaking."
  • "Made an appointment for 10am on a sunday. After I dropped it off it was going to be an hr to an hr and a half. Called them hour and a half later and they decided to add 45 mins to an hour."
  • "Told me my car would be done in 45 minutes and it’s been 2 and a half hours and still isn’t done."
  • "Something unexpected came up with my boyfriend’s car and they said they would fix it and it’s taking much longer than we first thought."
  • "Reason of the 4 stars is that most of the time it takes longer than expected will be told 45 minutes and takes almost double the time."
  • "NTB finds things 'wrong' during inspections to try and get some work. Completely dishonest location. Will never return."
  • "Hard Sale tactics to say the least."

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