Address: 2401 John F. Kennedy Blvd, North Bergen, NJ 07047, USA
Phone: +12013518914
Rating: 4.6
based on 209 reviews.
Customer Service
Pros:
"Michael and Chris over there know how to treat their customers."
"Michael and Jamal were extremely helpful and made this whole experience hassle free."
"Stephanie was at the front desk and was extremely helpful."
"Staff is very helpful and courteous."
"Alejandro was extremely friendly and helpful!"
"Both David and Michael provide top notch and personal customer service."
"The employee who picked up was friendly and understanding."
Cons:
"There’s no one at the front desk and people have such a lack of communication skills."
"worst place i have ever been for service in my car. the manager in there unprofessional, rude, they replace the wrong tires in my car and then they want to charge me."
"Wish I could give this place negative stars. Pull up to the service Bay Area and no one greets you."
"The manager “David” really gives a really horrible experience coming to this place, we are not coming back here."
"What was upsetting was the manager accused ME of putting too much air in the tire."
"Multiple calls to rectify these discrepancies often ended in being put on hold indefinitely, or worse, getting hung up on—definitely not the best customer service experience."
"The people that does customer service at the front desk are extremely rude!"
Quality of Work
Pros:
"They replaced my rotors/pads and tires."
"They did an awesome job with repairing it, and has been running perfect since then."
"Work was done quick and efficient."
"Instead of charging me for a new tire in which they easily could of done, they just re-beaded the tire."
"They are very quick with identifying the source of the leak and fixed the tire."
"They took care of it for me within 10 minutes and helped me almost immediately."
"They quickly identified the issue, explained the repair process, and efficiently patched the tire."
Cons:
"I returned 5 times and the tire pressure was off."
"They failed to balance the tires which caused me a lot of vibration."
"They gave me a used tire!!! With no threads."
"They failed to balance the tires which caused me a lot of vibration in a 500-mile round trip."
"The tire was wobbly and improperly installed and they scraped my rim."
"We are not thrilled with the installation! It was done in a rush, after 2 days one of the hubcaps is gone."
"Thieves! They stole a crucifix from my vehicle when I left it for an oil change."
Price and Value
Pros:
"Definitely recommend this place - professional, fast friendly and best prices!!"
"Their price was so great I decided to change my oil with them as well."
"The service was very quick and affordable!"
"Manager, David was awesome and staff here are great. They really know what they’re talking about and really try to get you the best price."
"They provided me a quote and on the day of service, they gave me additional discounts for the service that I needed."
"The tire selection was impressive, and the prices were competitive."
"David and Richard were the most kind, understanding, and accommodating people I’ve ever worked with at a place repairing my car."
Cons:
"I bought a tire two months ago with guarantee. I went back today because those two tires were not good and they lied to me saying guarantee will not cover it."
"Workers were nice and they got the job done but I just checked online and the 4 tires I bought are about $35 cheaper than what I paid."
"Moreover, there were frustrating price variations between what was listed at the shop and what corporate had on their lists."
"Only down side was that I ended up waiting much longer than I originally expected."
"Thursday I call to swap out winter tires... I spent an hour in the waiting room and was about to be charged $700. Huge waste of time."
"They promised me that I will be in and out within 40 mins but I've been waiting for 50+ mins with no sign of completion."
"I called ahead for a quote on a basic routine maintenance procedure since I was near this location. And to my surprise, I was quoted a price that was 60% higher than another nearby Mavis location!"
Management and Staff
Pros:
"Bernard is exceptional, he goes above and beyond."
"Highly professional, responsive, and kind!"
"I would highly recommend their business. Keep up the good work guys!"
"Chris at the front desk was very polite."
"I had a tough situation. I had a flat tire with my wife and kids in the car and took it to Michael who was extremely helpful."
"I was able to quickly get in touch with David at the location, he took the proper information to ensure he had the right tire for my vehicle and got me in and out seamlessly."
"Stephanie and the rest of the staff were incredibly kind and helpful."
Cons:
"Guys, don’t spent your time nor money here. The manager is rude (David), he is an A... if you know what I mean."
"Do not go to this place unless you want to waste your money! Complete waste of my time!"
"They refuse to change only the braking pads, saying that my front brake rotors were not in good condition."
"Do not come to this place... after hearing the manager at Mavis argue with a customer... It’s clear he was jerking me around."
"David the manager is as nasty as they come."
"Horrible place! DO NOT GO HERE!!! They like to steal money!"
"I was told my calipers were seized and motor mounts were shot. I needed to replace the entire rear brake system according to their diagnostic."