Apple Christiana Mall Reviews Summary

Customer Service

Pros:

• "Venta was extremely extremely patient us."
• "Ben; His customer service as a technician is impeccable."
• "I appreciate the consideration and understanding more than your employees realize."
• "Always Wonderful Staff To Explain In Detail Answers to My Questions!"
• "They handled COVID-19 very professionally."
• "The staff are phenomenal and always eager to help locate what you need or answer questions about products."
• "Professional, very well trained, friendly and welcoming staff."

Cons:

• "She was very rude racist lady and she refused to help me."
• "Place and service sucks had an appointment at 6:45 pm got there at 6:30 pm and they had me Waiting till almost 8:00 pm."
• "No one cares who you are, what you need or why! Service is atrocious."
• "I had the worst experience at this Apple store."
• "Nicole manager was too rude with the customer, they are asking to leave the customers from the store if there is no appointment."
• "The old white lady with short blonde hair at the pickup service who tried to help us was very rude, and incompetent."
• "Very poor customer service and management."

Store Experience

Pros:

• "The location is great and easy to get to."
• "The store is fairly large and they have plenty of displays for their products for people to check out."
• "Upon entering, I was impressed by the store’s sleek design and welcoming atmosphere."
• "The range of products on display, including the latest Apple gadgets and accessories, was impressive."
• "Surface here is always excellent and the folks on the sales floor are always willing to answer questions."
• "Nice to see employees taking pride in their work!"
• "Best apple store in the area with great option and very helpful and welcoming staff."

Cons:

• "It was crowded. What's really bizarre was I couldn't tell the difference between customers and employees."
• "Often the employees travel from little group to group trying hard to avoid questions and eye contact with customers."
• "Really busy store, very hard to get any help."
• "This store is big disappointment."
• "most chaotic store I’ve ever been in."
• "Visit the Apple store to return an ipad was not fun. There was no sign guiding customers where to go."
• "The employees are useless."

Product Availability and Assistance

Pros:

• "Bought an iPad Pro and iPhone 15 on two different occasion."
• "Always crowded. We had a 10-year old MacBook with a bad ribbon cable to the disk drive. Staff managed to recover the main user account to a newer MacBook Air."
• "Selection and stock have always been good and even curbside pickup has been quick and easy."
• "We ordered and received the product we needed within minutes of decision."
• "I was helped almost immediately I had an order for pickup (iphone 15 pro max) it was in a bag in my hand within minutes."
• "He helped me navigate through the various iPad options, explaining the features and benefits in a way that was easy to understand and tailored to my needs."
• "Had problems with new phone. Traveled to Apple in Christiana mall waited in line and never got into store."

Cons:

• "Now, every apple store I have been to return this phone is telling me to return it to the same store ONLY."
• "Visited the store for a phone and watch trade in, for my wife and I. Salesperson (Bubba) told me that the trade in table for iPhones was out."
• "Went to buy headphones and the associate stated they had 10 in stock and she needed to find a sales rep she then ran to the back and never came back."
• "The Christiana Apple Store would not take an apple vision pro return for unknown reason."
• "I went in for a simple problem with my AirPods... It has been weeks and I have yet to have my AirPods returned and have spent hours on the phone with Apple."
• "I bought my first MacBook here. They had only one most expensive 13 inch Mac Pro available."
• "I went there 3 times to buy an iPad the first time the employee was rude, I was asking questions he wouldn’t answers."