Best Buy Reviews Summary

Customer Service

Pros:

• "Mo, the sales associate in the computer section was a great help."
• "I met Chris from the Geek Sqaud there. I explained what I needed and he was friendly, knowledgeable, professional, and so patient with me and my 5 year old son."
• "Max approached me asked me if I needed help. Took me right to the counter restarted my IPad, showed me what to do in the future if it happened again, service with a smile!"
• "Chris the young man that took care of us, has such a Great Personality and he knows his TV and his Audio."
• "Very, very helpful salespeople, knowledgeable about all kinds of tech and eager to help."
• "Tim and helper were AMAZING !! They were both knowledgeable, Professional, Helpful, and Friendly."
• "Whomever the gentleman was at geek squad today was super busy and incredibly helpful."

Cons:

• "Went there to purchase a new television and got hounded and ganged up on by 3 salesmen."
• "Everyone that works there is extremely rude horrible service no one wants to help you."
• "You're associate was incompetent and lied, which resulted in a loss for us."
• "Bonnie was the rudest most unprofessional manager I have EVER dealt with."
• "Lindsey was very Unprofessional and shouldn't be dealing with the public at all."
• "Jeremy Johnson NEVER returned any messages, even though he personally gave us his business card and told us to call if there were any problems."
• "The majority of employees I've encountered would rather be somewhere else instead of helping you."

Product Availability and Quality

Pros:

• "The variety; so much technology, so much to look."
• "I always get a great deal on electronics here. Prices are always cheaper than any other store."
• "I just recently bought a new gaming PC case and I just moved all my internal components from the old case into the new case... Best Buy is definitely the way to go."
• "They gave a lot of nice television sets there as well. Pretty good deal on older movies."
• "I am thrilled with my purchase. I love my new desktop!"
• "Best buy is great for clearance or on floor items to purchase. I purchased a refrigerator and washer/dryer from best buy and saved $1300 total."
• "They had exactly what I needed."

Cons:

• "No-show deliveries and numerous damaged merchandise brought to our home."
• "The selection was very small; I didn't even see any Sony brand stuff."
• "I bought a cord for my work computer and the cord only worked when plugged into the wall; it would not charge the battery."
• "Really bad experience. I bought a Wemo two weeks ago and it stopped working within couple of weeks."
• "Purchased LG kitchen appliances. After about a week Noticed Scratched and dented refrigerator."
• "The box that the $1700 monitor that I was buying was damaged."
• "Delivery men caused damage in my home, and Best Buy denied all responsibility."

Online Shopping and In-Store Pickup

Pros:

• "If you need any kind of electronic, go to this best buy, talk to Lindsey. It'll be the most efficient transaction you've had."
• "Made an online purchase and this was the only store that had what I needed."
• "I was able to get an X Box Series S online and chose curbside pick up. It was a super easy process."
• "Very good sales experience today, helping me understand how to burn my music onto a DVD+R."
• "I couldn’t be more grateful to Geek Squad Agent William for his help today and going above and beyond for my iPhone device issues."
• "My shopping experience at Best Buy was absolutely wonderful thanks to store associate Ken Miller-Boccasini."
• "Very well organized and efficient."