"Customer service is great, I was looking for a laptop, and the employees came to help."
"Jimmy W was the most helpful that I have ever found a sales rep. Extremely knowledgeable, extremely kind."
"The staff was extremely nice and helpful. Two different people checked what was posted in-stock and one worker went through there storage and found the correct model that they thought were sold out."
"Associate Renee in the cell phone department was super helpful, knowledgeable, and eased my anxieties about the new phone."
"The gentleman that helped me was kind, considerate and very helpful."
"Leo the Best Buy mobile representative was very helpful, kind, and knowledgeable."
"5 star customer service from the gentleman that helped me when I walked in to the associate chris that helped explain the product that I was looking for in pure detail."
Cons:
"BESTBUYS customer service has gone to the birds."
"Please stay far away from Best Buy for major appliances!!!"
"The store manager's handling of my order was disappointing."
"The manager a black haired, short man, does not have effective people skills."
"Most of the employees do not take there job seriously."
"Always been a loyal BB customer, but this particular store has terrible customer service."
"Absolutely awful, no customer service, no one picks up the phone at the Secaucus store."
Store Experience
Pros:
"They moved to this building earlier this year and it's so far very clean and neat."
"The store is well stocked, has a neat layout, and their pricing is good."
"Great customer service, very clean and not many people in the store when I went on a Saturday."
"Nice service and easy access (so much better to access and park than the previous location)."
"Also there was a hand sanitizing station in the front of the store."
"Everyone was wearing masks and the cashiers had glass to block customers while making transactions."
"Very neat and clean store. Plenty of parking outside."
Cons:
"Ordered a fridge and on the day it was supposed to be delivered, it never happened."
"Huge, Best Buy went there to pick a movie I ordered on line on my way to NYC, I ordered using the Best Buy app and when I arrived from Maryland at this store 3.5 hours later my movie was not there."
"This is just like any other Best Buy, very spacious, showrooms were not well organized or well kept."
"Worst appliance delivery service ever. After three attempts, we had to cancel our order."
"This particular Best Buy is at times, quite honestly, terrible."
"Whole store just has this feeling of abandonment."
"The store is a complete mess. And they cant find it..."
Product & Stock
Pros:
"Awesome experience. I was looking for information about Mac books and I found out that this particular branch has a designated area for Apple products."
"Great place to get a good deal."
"Went to pick up my PS5, and was surprised at how good this best buy was."
"The guy who was helping us was super knowledgeable about them."
"Best Buy is a very well stocked electronics and other products, such as computers, cellphones, appliances, video games, and many other items."
"Bought a new HP laptop here. Excellent service and a wide variety of different options and manufacturers to choose from."
"Surprisingly.. Best buy got some great prices 👌 MicroSd Cards are super cheap!"
Cons:
"I bought a sharp tv from here. The staff was helpful, but when I got home the tv screen was broken, very disappointed."
"NEVER BUY A TV FROM BESTBUY … they gave me a broken brand new tv and didn’t accept it to return because the serial number didn’t match."
"After hearing a lot of great things about this chain, I decided to go to this store because I was nearby... Not only didn't they have it, they only had like two or three pretty much going out of date models of phones compatible with my carrier."
"No Dyson air purifier filters, not sure if there is a shortage or what, why sell those air purifiers then."
"Many things missing from shelves."
"They have a stock issue for the simplest of items that I know people look for constantly."
"Went to look for a Dyson vacuum. Product had the price tag of $599, I go to the register and they proceed to tell me it’s $849."
Online & In-Store Services
Pros:
"I was there to pick up an online order, the staff were cool and helped me get the stuff fast."
"Thankfully, after contacting Best Buy customer care, they were able to assist promptly and replace the product for me."
"Hand to return an online order and had no problem at all with the process."
"Visited the store for iPhone battery replacement (appointment made online). Easy drop-off and pick-up process."
"Got my google pixel 6 and it works great, they indeed helped me with a sim card problem I had so I'm thankful for that."
"Curbside pickup is super convenient in my opinion. Yes you have to wait because the staff is busy but you can do it in the comfort of your car. The staff was quick..helpful..polite and informed me of return and exchange policy."
"This may be the only Best Buy near me that actually fulfills same day online orders within an hour after they're placed."
Cons:
"What’s the point of an online order if you can’t even get it you might as well just go to the store and pick it off the shelf yourself."
"Why offer curbside Pickup if I have to wait 45 mins for someone to come deliver it as I watch people walk in and out with their purchases."
"Slow customer service. Placed an order online. It said ready within an hour. It’s been 2 hours and went to the store twice at 1hr mark and 2hr mark, they refuse to go to the back and grab the item."
"So I had an in home consultation to get security cameras installed in my home and best buy made an appointment for in home consultation. The consultant called me to tell me they dont do that."
"Very waste of time, no idea why they have online orders if it’s meant to save time."
"The manager then proceeded to tell me slowly, as though I wouldn't understand, that I need all the items to get a full refund. What do I do when I wasn't sent them in the first place?"
"it’s sad that Best Buy is apathetic to their delivery system."