Macy's Reviews Summary

Customer Service

Pros:

• "The people that work there are very attentive, they help you until you get what you want."
• "Children's department employee at Roosevelt Mall... she gives excellent service each time I go there."
• "The sales clerk was very pleasant."
• "Fanny is super friendly and helpful."
• "The employees were all very helpful and polite."
• "Everyone is so helpful, If they don't have what I am looking for they will call another store for you."
• "The young lady working in the men's section was very helpful."

Cons:

• "I was asking for customer service on where I could find a shirt and I was receiving directions like I’m a dog and was spoken rude to."
• "Worst customer service ever......The Worst...."
• "The workers stand around talking to one another and never great you."
• "This Macy's store location has the WORST customer service (ghetto and rude workers) I have ever experienced in my life."
• "A female mac rep. Had me wait 30 minutes while she attended to other customers that came after me."
• "The employees kept assuring me they would come for assistance but after waiting nearly 20 minutes I left the store."
• "Sales person will acted like they didn't want to wait on me,spoke too low. Totally unkind/unfriendly."

Store Organization & Cleanliness

Pros:

• "Good parking! Clean restroom!"
• "The building is clean; the bathrooms are amazing, and the staff works hard to keep fitting rooms clean."
• "The store was very clean & organized."
• "The store is exceptionally clean."

Cons:

• "Worst macys store ever !!! Products are all over the place, they had men’s and women’s clothes and jackets in the same section and sometimes even on the same rack :/"
• "The store was disheveled and a lot of items in the bedding section were out of stock."
• "Macy's corporation should be ashamed of this place. EVERYTHING is pretty much in shambles."
• "Clothes are scattered all across the floor, clothes are not in the proper location, and the selection sucked!"
• "The place is getting kinda old. Ceiling tiles and floors looking worse for wear."
• "The store was a mess. Clothes and merchandise was all over the place."
• "The physical upkeep could use some work as the carpets in some areas are dirty such as the Customer Service desk on the first floor."

Product Selection & Availability

Pros:

• "They have whatever you need, clothing, jewelry, everything for a baby, shoes, they also have housewares, and formalwear gowns and tuxedos."
• "I love Macy's...they having a black Friday sale right now...i got luggage...5 piece designers set for $70.00."
• "The items are not only fashionable but also constructed with durability in mind, providing value for the investment made by consumers."
• "Also the product that I purchased had amazing quality. Definitely recommend!"
• "I was able to get a lot of deals on name brand items. I got a pair of calvin klein sweats for $1.97 and they are nice and comfortable."
• "It encompasses an extensive selection of merchandise, ensuring that patrons have access to a diverse array of products to meet their varied needs and preferences."
• "When it comes to apparel, the store prides itself on offering garments of superior quality."

Cons:

• "This particular Macy's doesn't have a good selection in any department."
• "There is literally like no shoes in woman’s department."
• "The men's shoe department was pretty bad when it comes to selection."
• "I really don't like there clothing. They still have summer clothes."
• "The selection in general was sparce. It may be due to the after holiday effect or the store is not keeping up with demand."
• "I went there to buy a fedora but it was not there... they had no hat like that at all(although online it said they did)."
• "One of the biggest issues I've encountered is a lack of inventory."