"I recently purchased a 2020 Honda Civic at this dealership and cannot say enough about the excellent customer service I received from both Paul and Glen."
"Had a tremendous experience at Honda Universe financing a 2019 Honda Civic EX for my daughter and leasing a 2021 Honda Civic EX Hatchback."
"I would recommend this dealership to anybody for a streamline experience from start to finish."
"Best car buying experience ever....I keep cars as long as I can, traded my 2009 accord in for a newer model and couldn't be happier."
"They made the car buying process a breeze and a stress-free process. Haggle free, friendly salesperson with one goal in mind to see me leave with the car that I wanted."
"I definitely recommend Honda Universe if you're looking to get into a highly dependable and economical vehicle."
"Thank you Sean and Steven for another great experience at Honda Universe."
Cons:
"When I bought a car here back in April, the customer service was not great."
"The service department is dishonest and took advantage of my 67 year old mother."
"I have been driving back and forth trying to get it fixed for over a month."
"The last thing that happened was my breaks failing."
"Wouldn’t recommend unless you want to pay an outrageous amount for an oil change and bad customer experience."
"SHADY AS CAN BE, I had my HONDA CIVIC TYPE R serviced for an air conditioner condenser recall, the car sat there for over a week."
"However this car was not inspected properly."
Sales Experience
Pros:
"Today I had the pleasure of working with Sue Simone, a Salesperson at Honda Universe."
"Gustavo Avelino is amazing and makes the process really smooth."
"Neil Goldstein at Honda Universe walked me through the purchase of my 2021 Honda Odyssey."
"Could not be happier with our new Honda Pilot! Yvette is not your typical salesperson."
"Got my first hybrid Honda vehicle from these guys yesterday and the buying experience was phenomenal."
"I love my sales rep Neil, he made me feel comfortable in my purchase, answered any questions I had, and made the whole experience fun and seamless!"
"I had a sound buying experience from Honda Universe."
Cons:
"Paid almost 30k + tax and fees for a used Honda accord, which wasn’t certified because the salesman tried to charge 4K extra for it ON TOP."
"Let me start by saying I love my Acura overall, However the fact they hide damage (paint and crack) from a prior accident and now won’t do anything."
"Also, I got a flat tire with this car in one month."
"I also got apex coverage and it does not cover anything and I can’t use the policy when I go to my mechanic."
"Made appointment on Thursday for sat. I spoke with someone Friday afternoon to confirm everything...drove 2 hrs and right as I pull up they call me to tell me the car was sold the night before."
"Sold me a 2019 Ram that never had a safety check performed before they sold it."
"Classic bait and switch. Went there to buy a certified used car as advertised and at the price they advertised only to be told that the certification would cost a lot more."
Value and Pricing
Pros:
"We did all the back and forth talk over the phone, and we were able to agree on a price!"
"I would highly recommend asking for Matthew Van Pelt. No pressure tactics, upfront with their fee's and excellent price on the vehicle."
"Steve was able to get the car within my budget and kept us updated throughout the process."
"Most of the deal was done over the phone. Everything worked out smoothly."
"Ray was able to get me the fully loaded model for less money!"
"I worked with Steve and the sales manager Ozzie and they could not have been more accommodating."
"Danny is the best out there. He gets the deal done w the customer in mind and I would never go anywhere else."
Cons:
"The they told me I would be charged more if I were to pay the car in full."
"For a civic they charged us a 20.8% interest rate as well as $500 clerical fees etc."
"So I then was put into having to finance the car then was told about a warranty and was never told that it was an extra $4,000!!!!!"
"Can’t even begin to describe how insufferable this place and the people who work here are."
"Shame on us for not being familiar with the industry, no shame on them for ripping people off."
"We drove over an hour to buy a car listed on the internet for 9,000. When we got there the selling price was 12,000+. Talk about hidden a hidden fee."
"Firstly you will get priced gouging here."
Vehicle Quality
Pros:
"Could not be happier with our new Honda Pilot! Yvette is not your typical salesperson."
"I Will always return to Honda and Neil Goldstein for future leases!"
"I definitely recommend Honda Universe if you're looking to get into a highly dependable and economical vehicle."
"I couldn't be more pleased. Not only is this new Honda a great car because of Honda's reputation."
"I had the best Sales Person Sean and the Floor Manager treated me with so much respect."
"I recently purchased a 2020 Honda Civic at this dealership and cannot say enough about the excellent customer service I received from both Paul and Glen."
"I had a wonderful experience purchasing a brand new vehicle. The process was stress free and pleasant."
Cons:
"Let me start by saying I love my Acura overall, However the fact they hide damage (paint and crack) from a prior accident and now won’t do anything."
"Also, I got a flat tire with this car in one month."
"The whole car has fine long scratches like someone took a dirty cloth with sand and rubbed it."
"Do not buy any used vehicle from this place, they do not properly check their used cars."
"Within a few months I had the following problems with having no top breaklight and I was pulled over."
"I also was given a bad battery and had to get it replaced."
"Then they send her home with her car worse off then when she brought it in."