Mount Kisco Chevrolet Reviews Summary

Category: Chevrolet dealer

Address: 175 N Bedford Rd, Mt Kisco, NY 10549, USA

Phone: +19142281011

Rating: 4.4
based on 166 reviews.

Customer Service

Pros:

  • "The salesman I dealt with was named Monte Bruckenthal. He was a pleasure to deal with."
  • "Feddie consistently followed up (in a non-annoying or pushy way), got us a great deal that we could not pass up and made the transaction such a pleasurable experience."
  • "We were in the hands of Manager Lindsay Bello; friendly, patient, positive and professional with our questions and concerns, and extremely knowledgeable of this Corvette 'machine'."
  • "The day of service the service rep was helpful and friendly."
  • "The staff at Arroway are the best, totally professional, meticulous, careful and friendly."
  • "John Loyola was great. He explained everything we needed to know and more."
  • "Very helpful, professional and communication was great."

Cons:

  • "Where to begin....lack of professionalism, communication, and definitely one of the dealerships with the worst customer service."
  • "Save yourself a headache and go to a different dealer!"
  • "Did not make a good first impression....I came in with my husband to test drive a car, walked in, no one greeted us, or offered to help us."
  • "Long story short he gave us no actual details on the vehicles even when pressed to distinguish between the suburban and escalade he told us to 'take a look' at the interior."
  • "Worst dealership experience my family has ever had and we have leased more than 8 vehicles for over 16 years."
  • "Very aggressive and scary encounter."
  • "Rudest service department I've ever had to deal with! I bought my brand new truck vehicle at Arroway in February."

Sales Experience

Pros:

  • "Thank you for all the years of taking good care of me."
  • "I would definitely recommend your dealership and Lindsay the drive was definitely worth it."
  • "Mike Murphy was great. While he was on vacation he was able to locate the vehicle that I wanted, bring it in and have it all ready for me while also securing a great finance rate."
  • "What we loved about working with Lindsay was she got back to us right away with answers very patient and it wasn’t a high pressure sale."
  • "We worked with Freddie Gonzalez @ Mt. Kisco Chevy and could not have had a better experience."
  • "Always had great Sales experience with Rich Healey. Great follow up, professional and went above and beyond to find our truck."
  • "The care, courtesy and respect I was shown by John and the team at Mount Kisco Chevrolet made my new vehicle purchase an extremely pleasant experience."

Cons:

  • "The WORST. They made an appointment with me telling me they had the specific vehicle I wanted."
  • "Upon arriving I was greeted by Rich and walked over to his desk. As soon as I sat down Rich proceeded to tell me that they already had a deposit on this vehicle!"
  • "Too bad I wasn’t able to close a deal at the dealership. I was looking to purchase a used vehicle. But we couldn’t come to an agreement."
  • "Not impressed and I drove all the way from Maine for this car."
  • "I walked through the entire showroom twice. No one said a word to me."
  • "Guess where I won't be buying my new Tahoe?"
  • "Wasn’t very happy with the sales department. Seen an offer on a 2018 equinox. When I went in that deal was not the deal they were offering on site."

Service Department

Pros:

  • "They had my car ready earlier than anticipated."
  • "The service staff are cool as hell."
  • "It's always easy and stress free doing business with all the associates working there."
  • "The men behind the scenes doing all the actual checks and repairs are terrific."
  • "Service deapartment is excellent and Lauren in customer service is terrific."
  • "The lady in service was kind and allowed me to drop off over the weekend to have my car serviced and picked up first thing Monday."
  • "The service department is amazing from the service advisor, mechanics and the payment clerk."

Cons:

  • "I Have never been charged for new car prep and to charge for the worst prep I have ever seen is just bad business."
  • "The lack of loaner cars makes me want to look for another dealership."
  • "Got my brakes replaced last month and they “somehow” didn’t notice that the rear pads were sticking to the rotors."
  • "The first interest rate they offered me was 7.99%. After being completely taken back by that number, and almost walking away from the deal, they immediately brought it down to 4%."
  • "They are RUDE, SLOW and UNDERTRAINED..."
  • "The vehicle was not cleaner correctly...leaves under hood and tire pressure was not adjusted correctly."
  • "This review is for the service department: although the young man who’s at the kiosk was professional and cordial, the supervisor was crass and rude."

Vehicle Quality

Pros:

  • "A/C needed fixing. Nice and cold now."
  • "Very clean. Very friendly. They take Covid-19 protocol very seriously."
  • "I love my new Acadia and so do my pups :) Highly recommend."
  • "I love my new Trailblazer LT!"
  • "Bought a Chevy Volt - great car."
  • "Bought a brand new 2018 2SS camaro from here back in May. Overall, the entire purchasing process was very smooth."
  • "I love my caddy but I would not purchase another vehicle from this dealer just because of the way they treat their customers."

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