Address: 175 N Bedford Rd, Mt Kisco, NY 10549, USA
Phone: +19142281011
Rating: 4.4
based on 166 reviews.
Customer Service
Pros:
"The salesman I dealt with was named Monte Bruckenthal. He was a pleasure to deal with."
"Feddie consistently followed up (in a non-annoying or pushy way), got us a great deal that we could not pass up and made the transaction such a pleasurable experience."
"We were in the hands of Manager Lindsay Bello; friendly, patient, positive and professional with our questions and concerns, and extremely knowledgeable of this Corvette 'machine'."
"The day of service the service rep was helpful and friendly."
"The staff at Arroway are the best, totally professional, meticulous, careful and friendly."
"John Loyola was great. He explained everything we needed to know and more."
"Very helpful, professional and communication was great."
Cons:
"Where to begin....lack of professionalism, communication, and definitely one of the dealerships with the worst customer service."
"Save yourself a headache and go to a different dealer!"
"Did not make a good first impression....I came in with my husband to test drive a car, walked in, no one greeted us, or offered to help us."
"Long story short he gave us no actual details on the vehicles even when pressed to distinguish between the suburban and escalade he told us to 'take a look' at the interior."
"Worst dealership experience my family has ever had and we have leased more than 8 vehicles for over 16 years."
"Very aggressive and scary encounter."
"Rudest service department I've ever had to deal with! I bought my brand new truck vehicle at Arroway in February."
Sales Experience
Pros:
"Thank you for all the years of taking good care of me."
"I would definitely recommend your dealership and Lindsay the drive was definitely worth it."
"Mike Murphy was great. While he was on vacation he was able to locate the vehicle that I wanted, bring it in and have it all ready for me while also securing a great finance rate."
"What we loved about working with Lindsay was she got back to us right away with answers very patient and it wasn’t a high pressure sale."
"We worked with Freddie Gonzalez @ Mt. Kisco Chevy and could not have had a better experience."
"Always had great Sales experience with Rich Healey. Great follow up, professional and went above and beyond to find our truck."
"The care, courtesy and respect I was shown by John and the team at Mount Kisco Chevrolet made my new vehicle purchase an extremely pleasant experience."
Cons:
"The WORST. They made an appointment with me telling me they had the specific vehicle I wanted."
"Upon arriving I was greeted by Rich and walked over to his desk. As soon as I sat down Rich proceeded to tell me that they already had a deposit on this vehicle!"
"Too bad I wasn’t able to close a deal at the dealership. I was looking to purchase a used vehicle. But we couldn’t come to an agreement."
"Not impressed and I drove all the way from Maine for this car."
"I walked through the entire showroom twice. No one said a word to me."
"Guess where I won't be buying my new Tahoe?"
"Wasn’t very happy with the sales department. Seen an offer on a 2018 equinox. When I went in that deal was not the deal they were offering on site."
Service Department
Pros:
"They had my car ready earlier than anticipated."
"The service staff are cool as hell."
"It's always easy and stress free doing business with all the associates working there."
"The men behind the scenes doing all the actual checks and repairs are terrific."
"Service deapartment is excellent and Lauren in customer service is terrific."
"The lady in service was kind and allowed me to drop off over the weekend to have my car serviced and picked up first thing Monday."
"The service department is amazing from the service advisor, mechanics and the payment clerk."
Cons:
"I Have never been charged for new car prep and to charge for the worst prep I have ever seen is just bad business."
"The lack of loaner cars makes me want to look for another dealership."
"Got my brakes replaced last month and they “somehow” didn’t notice that the rear pads were sticking to the rotors."
"The first interest rate they offered me was 7.99%. After being completely taken back by that number, and almost walking away from the deal, they immediately brought it down to 4%."
"They are RUDE, SLOW and UNDERTRAINED..."
"The vehicle was not cleaner correctly...leaves under hood and tire pressure was not adjusted correctly."
"This review is for the service department: although the young man who’s at the kiosk was professional and cordial, the supervisor was crass and rude."
Vehicle Quality
Pros:
"A/C needed fixing. Nice and cold now."
"Very clean. Very friendly. They take Covid-19 protocol very seriously."
"I love my new Acadia and so do my pups :) Highly recommend."
"I love my new Trailblazer LT!"
"Bought a Chevy Volt - great car."
"Bought a brand new 2018 2SS camaro from here back in May. Overall, the entire purchasing process was very smooth."
"I love my caddy but I would not purchase another vehicle from this dealer just because of the way they treat their customers."