Jiffy Lube Reviews Summary

Customer Service

Pros:

• "Customer service at 100%."
• "AGM Kyon made check out so easy, and he was kind enough to find a discount for the service that I got done."
• "The employees' kindness alone warrants my continuing business."
• "Awesome employees their team work was phenomenal both employees went above and beyond to help me."
• "Great customer service! The techs always meet me with respect."
• "The staff is friendly and very courteous."
• "Every time I come here the attendants are very helpful and courteous."

Cons:

• "They were extremely rude to me."
• "This place was so unorganized, they were unprofessional and one of the employees was very disrespectful to his manager."
• "HORRIBLE customer service. Waited in the bay for an hour, total time there 1hour 45 mins."
• "The Jiffy Lube on City Line Avenue has very poor service and they are very, very unprofessional."
• "Workers were lazy and unprofessional with language toward each other."
• "I wish some of staff would be more courteous to the customers and not curse and talk about them in demeaning manor."
• "The service was horrible. Professionalism is not a priority."

Quality of Work

Pros:

• "I never had them lie to me, and they've always been willing to show me whatever extraneous issues they find."
• "Together they discovered I had no power steering fluid and had added a little to much transmission fluid."
• "Keith the tire guy was more than respectful and went above the call of duty to ensure the safety of both my vehicles."
• "The staff were friendly and the technicians were thorough and knowledgeable."
• "All the mechanics were attentive & quickly worked together to help me."
• "Technicians were really friendly and quick."
• "They will use parts you purchased yourself if you're trying to save money."

Cons:

• "They didn't reset my oil change indicator."
• "They never topped off my fluids."
• "They broke the speed sensor."
• "First and last time coming here — I went for a simple oil change and a few days later I noticed my oil change light on was on again and turns out they didn’t change my oil."
• "They have a new worker who doesn't even know how to do the job."
• "They took the engine filter out and didn't put it back."
• "They never changed my oil."

Efficiency and Timeliness

Pros:

• "I rate this location 5 stars because soon as I pulled up I was able to get seen."
• "Pulled right in and received GREAT service during my oil change."
• "Never had an oil change as fast as I did today."
• "The quickest oil change I have had."
• "You're usually in and out in under an hour."
• "Every visit has been fast, efficient and prompt!"
• "They were so fast and efficient."