vybe urgent care Reviews Summary

Staff and Service

Pros:

• "The staff was friendly, the Dr. took her time and answered my questions, was incredibly personable and made me feel comfortable."
• "Everyone was so nice and friendly here."
• "The medical assistants Preya and Aminah were also great. They were very professional and organized and made sure I was comfortable!!"
• "The professional staff (CNA, RN, and the nurse Practitioner) when greeted they all were curtious, friendly and diligent in their care giving process."
• "The staff was so wonderful and attentive!"
• "Everyone was extremely helpful and kind."
• "The staff, from the front desk to nurse to physician were all friendly and knowledgeable."

Cons:

• "The staff unfriendly, and vocal about their unhappiness being present at their job."
• "Dr. Morros was incredibly condescending, choosing to mainly speak to my (male) partner, interrupting me when I asked relevant questions."
• "Front desk personnel lacked personality and almost zero customer service skills."
• "However the communication could be 1000% better here."
• "Your appointment will be rushed, they dismiss your concerns."
• "The receptionist seems to not like her job. She really needs to do better."
• "Receptionist was rude, floors were filthy, no one apologized at any point for the wait."

Cleanliness and Facilities

Pros:

• "The space is lovely and very clean."
• "The room was clean, there was hand sanitizer in multiple locations."
• "This urgent care facility is exceptionally clean, professional, and impressively fast."
• "The space was clean."
• "The facility was spotless and the staff was excellent."
• "Facilities were clean. The tech used in-house (iPad for check in, laptops for staff, etc) was well designed and utilized efficiently."
• "The place is super clean and nice ambiance."

Cons:

• "Floors were filthy."
• "The cleanliness of the facility was horrible. The floor was filthy and there was blood stains on the exam table."
• "The sign in tablets are convenient, but germ infested."
• "The physical exam leaves much to be desired."
• "I realized that the nurse had never removed staples before !!"
• "The nurse started trying to remove the staples without success, and the wound started bleeding."
• "Clean and quaint waiting room."

Wait Times and Scheduling

Pros:

• "I was seen in less than 10 minutes, the triage lady was great, and the doctor that saw me was even better."
• "I’ve been here twice. Both times I was able to get a same day appointment and didn’t wait for longer than 10 minutes to be seen."
• "Signing in as a walk-in was easy and I didn’t wait terribly long, about 40min."
• "The waiting time was very short. I was in and out."
• "I always have the BEST experience here."
• "I was fortunate to not have any wait, so I was in and out within 45 minutes."
• "From signing in to being seen it took maybe 20 minutes."

Cons:

• "I waited 3 hours for a flu test. When I finally saw a doctor we discussed flu medication she would prescribe to me."
• "Waited 90minutes to be seen with a two year old, was seen after people with appointments that were later than ours."
• "Nice people but everytime I make an appointment I wait well over an hour."
• "I waited for an hour an a half, which was an hour longer than the estimate they provided."
• "What’s the point of scheduling if you wait over an hour every time."
• "Also, I shouldn't have to wait an hour when I have an appointment. That's the purpose of making an appointment. An early one at that."
• "I was checked in, waited over 3 hours to be seen…just to be told that there was no X-ray technician there that day and I had to go to another location."