People's Choice Urgent Care Reviews Summary

Staff and Service Quality

Pros:

• "Physicians and staff are caring, professional and attentive."
• "The medical assistant’s are friendly and very helpful."
• "Extremely polite and caring staff."
• "The staff was very warm and friendly."
• "Extremely friendly, efficient & professional staff."
• "The staff at People's Choice Urgent Care were absolutely amazing from reception to discharge!"
• "Everyone in this establishment is so nice, and very helpful."

Cons:

• "I would rate five stars however since the facility only has five waiting rooms I had to wait outside in the cold."
• "Giving it a 3 stars because the lady in the front was super condescending and disrespectful towards me."
• "When the provider entered the room I IMMEDIATELY felt uncomfortable."
• "Students and assistants are not good enough when it comes to a medical emergency."
• "Jessica Dooley is a racist, and abuses her medical position."
• "Worst staff ever and wouldn’t recommend to anyone I know."
• "The guy who answered the door and the doctor who supposedly attended me were cold and off putting."

Facility and Environment

Pros:

• "This place looks much nicer than any other urgent care I have come across. It has a beautiful, clean office and a friendly environment."
• "The facility was spotlessly clean."
• "The office is really nice and super clean."
• "The facility was super clean and comfortable."
• "It’s really clean in there."
• "The inside was very clean and spacious."
• "The facility was tidy and clean, well lit and they offered coffee and water."

Cons:

• "I always come here never had an bad experience besides they never can find my medical card info."
• "But I have 2 emails saying I have messages or notes to view but there's literally nothing to see anywhere in my portal."
• "And apparently they didn't even call in my prescriptions correctly because I just had a hassle at CVS and still have no meds."
• "God forbid you need a doctor's note for work. They will only excuse the day you were seen and return you the next day no matter what you have."
• "Pretty irritated. I asked this location if my insurance was accepted before I went in. They told me it was. A few months later I got a bill in the mail for $125."
• "They said there was nothing wrong so they gave me a shot for the migraine and sent me on my way the is day 4 and no change."
• "I did notice there wasn't a sink in my exam room."

Efficiency and Accessibility

Pros:

• "I was treated right away no waiting."
• "I was in and out for a regular visit (nothing VERY urgent) in 20 min!"
• "This was by far the quickest service ever."
• "They had me in and out with meds in under 45 mins."
• "I was in, registered, seen by the nurse and doctor and out of there within 30 minutes."
• "I was in and out of there in less than 30 minutes."
• "I walked in 20 minutes ago and I'm already at the pharmacy waiting for the meds and writing this review."

Cons:

• "I STRONGLY advise you to go somewhere else where you get the right information and results faster than 3-5 days…."
• "Maybe this my tenth visit to this urgent care and I really like it, but recently went there with my kid to be seen and I have told to wait outside in my car to get a call. The wait period was so long."
• "They were running about 20 minutes late."
• "This place is lame! Had to speak through an intercom when I got there asked for dl and insurance scammers trying to commit insurance fraud."
• "Did I have to wait sometime in my car to be seen, Yes but the fact that they were able to see me and test me where other places had waiting lists for days, is enough to outweigh the long wait."
• "I will not be returning and I reached out to the owner to discuss this matter last month and he has yet to return my phone call or email me back."
• "However, I would have appreciated if the doctor would have taken a little more time to talk to me during my assessment."

Professionalism and Care

Pros:

• "The doctor was thorough, funny & informative."
• "Dr Bui was very attentive, informative and reassuring."
• "Dr. Bui spent 30 years working in the ER."
• "Dr had an actual personality instead of the usual 'wet mop' I'm accustomed to."
• "The doctor is kind and friendly, wasn’t in a rush, he took time to explain things to me."
• "Dr. Bui came in with a smile and made us feel comfortable and shook our hands."
• "Dr Bui was cool and personable, even gave me a fist pump lol."

Cons:

• "The physician told me to go to the ER after seeing my EKG results. Then I had another EKG performed at the hospital and the doctor at the hospital said he didn't find any of the results concerning."
• "The Dr on duty told me to go to ER, suggested which ones not to go too? And, stated he thinks I had a blood clot in my lung! No X-ray was taken at facility just listened to me with stethoscope!"
• "She forwarded me to the hospital emergency room stating that I need an ultrasound because my wound might be abscessed."
• "I was having issues with my primary care being slow, misdiagnosing my issue and generally showing a complete lack of care and customer service."
• "No doctor on site when I was there."
• "It’s a bunch of kids that work there and play on their phone the whole time."
• "I was at this urgent care years ago and was impressed. My most recent visit, however, was just the opposite and I won't go there again or recommend else does. Rude staff."