Carbon Health Urgent Care Somerset - Franklin Reviews Summary

Cleanliness

Pros:

• "The facility is clean and your staff is very pleasant."
• "It’s a well organized and clean place."
• "This urgent care center is amazing. The office is very clean and organized."
• "The rooms that I visit, (waiting area, examining room and x-ray room) was clean and fresh."
• "The office itself was beautifully​ furnished and clean."
• "The facilities are very clean and is equipped with a centralized aroma, similar to a five-star resort hotel."
• "The office was clean, efficient, and the staff was great."

Cons:

• "They could tighten up the waiting room a bit to make it neater."
• "Absolutely disgusting facility."

Staff Attitude

Pros:

• "Medical assistant was friendly and warm."
• "The staff at both locations were extremely friendly and courteous."
• "Both Alexis and Andrea at the front desk were not just welcoming and polite but actually put a smile on my face with their cheerful personality and good energy."
• "The staff was very friendly and informative."
• "Everyone was courteous and helpful."
• "The whole staff is very nice and friendly and the entire process went smooth."
• "Everyone from the receptionists to the nurses, assistants and the doctor. Dr. Kalan are just so friendly, polite and helpful."

Cons:

• "ANA, the physician, practically said no to helping me out and getting a roll right after I provided my urine sample."
• "Absolutely rude on the phone and inconsiderate, and no accountability for mistakes made on their end."
• "Careful! The receptionists at the Somerset location have a bad attitude."
• "If I could give no stars I would."
• "I honestly don’t understand how this is tolerated."
• "She didn't care I was in pain. She even came in the room like she wasn't concern."
• "Awful experience. Made sick patients sitting in waiting area move outside the main door in a 4x4 area."

Efficiency and Wait Times

Pros:

• "I came in as a walk in and the wait time was short."
• "I was brought in at exactly the time they scheduled me for and was seen immediately by the doctor."
• "It was easy to get an appointment last minute."
• "Check in is fast and efficient."
• "Made an appointment the night before for 9 am. Showed up when they opened completed a bit of paperwork and was seen quickly."
• "Even though I had no appointment since it was unexpected I was taken back within 15 minutes of me getting there."
• "I arrived early and was seen ahead of my appointment time."

Cons:

• "There was a long wait, about 45 mins, but they were short of staff."
• "First appointment for my wife took 3 hours to be told she had a sprained ankle."
• "It took these people almost an hour before I was even seen just for a freaking TEST."
• "We then got rescheduled to 12 so we drove back to be turned away AGAIN."
• "I waited over an hour in the room, and about 20 minutes in the waiting room, and was not happy with the results of my exam."
• "I made an appointment for 3 PM today to complete a simple urine/drug test for a new job. I waited an hour total, and was never seen and had to leave because my lunch break was over."
• "Waited for 30 mins in exam room... Waited another hour for her to come back. I just left."

Professionalism and Care Quality

Pros:

• "Very efficient, caring and courteous staff."
• "The Doctor and his team were so incredibly efficient and friendly."
• "Dr.Kahlon took time to explain his diagnosis to me and offered for me to call him over the next four days if I had any questions after I returned home."
• "The doctors are very kind, efficient, caring and hardworking."
• "The doctor spent plenty of time with me and answered all my questions."
• "The nurse and Dr were attentive, thorough, and genuine."
• "The doctor was amazing. She took the time to genuinely listen to me and treated me right away."

Cons:

• "However today when I was really sick and managed to reach the office they refused to see me because I had an outstanding balance."
• "I went into writing this review trying to keep in mind that we are in the midst of a pandemic and that healthcare workers are swamped, but there is no excuse for the terrible experience that I had at this location."
• "Went there today at 12:50 1hr and 10 minutes before they closed for the day... He refused care and then two people from the back come up, probably assistants and they are saying yeah it’s not the same doctor so we are not going to see you."
• "The doctor didn’t even have the audacity to speak for herself and gave a message for her front desk to turn us away again."
• "I told my mom i would never come to this facility again a year ago. I dreaded coming back again because I needed an emergency covid test."
• "It was disheartening to hear that an urgent care would refuse to see a patient because of an outstanding balance of 300!!"
• "This is just a low quality urgent care facility that I will never go back to, or recommend."