Northwell Health-GoHealth Urgent Care Reviews Summary

Staff and Service

Pros:

• "The entire staff, from receptionist to the PA, made my visit a pleasant one."
• "The staff were professional, friendly, knowledgeable and courteous."
• "Everyone was very polite, attentive, and we were seen right away."
• "The super nice, professional crew here. This clinic didn't make me wait, provided exactly what I needed, and the follow up was excellent."
• "When we arrived we were greeted by very friendly receptionist."
• "Pleasantly surprised at how kind everyone was and how simple and quick the visit ended up being."
• "Thank you for always being so warm and sweet to us."

Cons:

• "They are a bunch of thieves and rip off con artists."
• "Northwell runs a very disorganized operation."
• "The lady at the front desk has the biggest attitude problem out of anyone I have ever met."
• "The girl at the desk is just so nasty at this location and ignores you and speaks very rude to all the patients before and after me."
• "Never experienced such an unsympathetic nurse."
• "The nurses were so RUDE and nasty....my nephew thought he broke his back, we ran there to see if he needed myself or his mom to drive him back, and these rude women were yelling at us."
• "The rude, inept staff that sit at the front desk."

Facility and Cleanliness

Pros:

• "The facility was clean and a very short wait time."
• "The place was immaculate and staff was very pleasant."
• "The urgent care also has a nice modern look aesthetically pleasing waiting area and several patient care rooms."
• "Lots of equipment offering a variety of services."
• "Overall great experience clean comfortable and welcoming environment."
• "Expeditious, pleasant, clean and thorough."

Cons:

• "None of the staff had masks on."
• "This place needs to be reviewed by the management for minimum its mask policy and eating policies."

Financial and Insurance Issues

Pros:

• "With my insurance it was free."
• "My insurance info was put into the system and I was seen within minutes."
• "My insurance company covers most COVID tests at 100% and the copay gets waived, and this was the case with every other provider I visited for a COVID test."