Address: 116 Lancaster Ave, Malvern, PA 19355, USA
Phone: +16106446666
Rating: 4.6
based on 436 reviews.
Customer Service
Pros:
"Staff is very helpful, and the store has many quality appliances to examine and choose from."
"Sally was very helpful in answering all of our questions."
"Bill spent a lot of time discussing various possibilities with us patiently."
"Sally was extremely helpful and knowledgeable about the products."
"Sally was great to work with, very knowledgeable and went over and above in finding us what we needed and helping to get it installed within our time frame."
"I give Gerhardts my highest recommendation."
"We had a pretty good idea of what dishwasher we wanted and Margie gave us all of the details to make a good decision."
Cons:
"All in all Gerhard’s is probably the worst appliance vendor I’ve ever had to deal with."
"I was not impressed with the installers. They didn't do a good job at all and I'm not happy with how they installed my appliances."
"It was 100% not the fridge in the pictures from sales support."
"Also, was supposed to come with the door reversed, but they did not put the order in correctly."
"We reached another Gerhards employee, who took our number and promised to have a senior manager call us back. To date, this has not happened."
"While Jordan did promptly process a refund, sending a destroyed appliance and offering no real solutions was deeply frustrating."
"The other scratched appliances have not been addressed nor has the refund for install."
Delivery & Installation
Pros:
"The team delivered on time, were quick to get in and out, polite and respectful of my property."
"Everything arrived on schedule and in perfect condition, which is always a relief during the stress of renovation."
"Delivery/Install techs were professional and focused."
"They came on time for the installation, took away the old dishwasher and installed the new one."
"Delivery was easy and we liked the app which let you know how soon they would arrive."
"Delivery was also excellent. Ordered on Tuesday and got a delivery date of Thursday."
"The delivery personnel arrived as scheduled and installed my new dryer very efficiently while being respectful of my home."
Cons:
"They neglected to remove all the packing material like the plastic wrap and blue tape from the refrigerator and they didn’t unpack or install the drawers or shelving inside the refrigerator."
"They damaged our new dryer during installation."
"I’m really not sure what I paid installation for as they barely did any of the work and my contractor did most of the installation for them."
"However, upon delivery the refrigerator was extremely damaged, with large holes as if it had been shot with a shotgun."
"The delivery window was to be between 11:00AM and 3:00PM but they did not show up until 5:00PM."
"While I tried to call the sales representative the delivery guy stood in the middle of the street... and continued to shout at me."
"Their delivery of our appliances was a disaster."
Pricing & Selection
Pros:
"I locked in my reduced price for future delivery."
"They have a wonderful selection of appliances, terrific bundles, we selected a kitchen bundle, competitive pricing."
"The price was better than any other appliance store or big home improvement chain."
"Prices are always competitive, service is outstanding and Nicole is super."
"Their pricing is surprisingly as good and even better than the nationwide retailers!"
"Price of appliance and delivery, and takeaway, was far below what I expected."
"Pricing is very competitive and rebates were nice bonus!"
Cons:
"We did not prefer this option given the extensive damage, not to mention current supply chain issues direct from some manufacturers."
"It is unacceptable to ship an item in such a state and expect the customer to accept it."
"Forgot to mention the dents that are on the refrigerator door as well."
"The Wolf range has some scratches from the installation as well."
"The installers tried taking our old fridge out a side door... They broke our door frame."
"I felt at times that I was being swayed/upsold/encouraged to purchase more expensive models that were not the right color or model I was asking for."
"Their installation technicians don’t know building codes and got into a verbal argument with my contractor over installation methods for my new appliances."