El Artesano Reviews Summary

Atmosphere & Decor

Pros:

• "When you enter the restaurant it feels like you’re in Miami Florida."
• "It's a landmark in Union City...this restaurant it's been there since the 70s."
• "Great atmosphere in the kitchen and dining room too. Highly recommend!!!"
• "Very welcoming environment. Went to celebrate my mother's 77th birthday and she loved it."
• "The place has been there forever. The setting is no-nonsense, with a simple vinyl tile floor and stark fluorescent lighting."
• "Typical Cuban miami style restaurant with music, Cuban memorabilia, and that hustle and bustle Cuban style flow to it."
• "The atmosphere is homey and quaint.(no frills) but that's not why people come."

Cons:

• "The place was very crowded."
• "Restaurant isn't top decor but the service is fabulous from everyone."
• "This place is inexpensive and is therefore no frills."
• "No AC."
• "The Cafeteria supposedly opens at 6:30 am but I stand outside till 6:45 am and it was still closed."

Service

Pros:

• "The service was great! All the women at the takeout half were extremely polite and attentive."
• "They have setup an easy online order and pickup system since and the team are fantastic."
• "The service is wonderful, and you know a place is real good when they are usually close to capacity."
• "Service is amazing and fast, everyone is so kind there."
• "Excellent waiter staff, as always very friendly."
• "The staff was friendly and very helpful even though I didn't speak spanish."
• "Service was solid - food came out quick and was delicious."

Cons:

• "The service! Is horrendous!!!"
• "Took 40 minutes to get my order because the waitress was in a hurry to leave and she forgot to place my order."
• "Waitress was very rude, didn't seem to listen to me and gave me an angry glare."
• "They shorted me on the coffee."
• "the service was not right they overcharge you for everything and they don't serv you enough food."

Food Quality

Pros:

• "This place was delicious and the prices were super fair."
• "Their food does really have that home cooking taste you do not often see."
• "El Artesano remains the BEST Cuban restaurant in all of Union City, New Jersey."
• "This joint has authentic Cuban flavors, everything on their menu is spectacular."
• "Food is always great here. Everything on the menu is delicious."
• "The food and was so good (pulled beef Cuban style) and the sangria was the best I've ever had."
• "The food is always fresh and delicious!"

Cons:

• "The Cuban frita (hamburger) was dry and the croquetas are a bit salty."
• "Milk shakes tasted like milk no flavor."
• "The churros was harder than a brick."
• "The tostones were completely hard and oily. The fish was dry."
• "The food was very bland. The empanadas had to be thrown out no flavor and lots of oil."
• "The breaded chicken breast was overcooked and dry."
• "The food was at best Average, the churros were a Greasy rubbery Sticks......pretty bad overall Food."