Address: 2150 NJ-33, Mercerville-Hamilton Square, NJ 08690, USA
Phone: +16098752548
Rating: 4.6
based on 156 reviews.
Customer Service
Pros:
"Fast, extremely respectful and helpful, trustworthy."
"Thank you Mavis for being honest and helping a girl out."
"His customer service was great from beginning to end."
"Very nice customer service from the gentleman at the front desk and they replaced my windshield wipers as well."
"The manager Jesse was very attentive, he answered all my questions and gave me a full description of what my truck needed. He was very professional."
"I was greeted by 'Jesse', who was quiet pleasant and helpful."
"The staff is so friendly."
Cons:
"There extremely rude and not friendly. They charged me for services that I never authorized."
"Place is filthy, techs screwing around, manager yelled at me when I finally spoke up."
"Waited a half hour after being told by Graham the manager that he would 'get to it when he wasn't busy.'"
"Horrible customer service!!! Reserved the tire service 2 hours in advance and was told I will be serviced right away."
"POOR MANAGEMENT! I was told to come in for oil change only to be told they did not have any technicians."
"If you argue long enough with Fredi he just walks away on you and if you bring up a subject of your time being wasted Fredi calls you a motherf*cker and threatens to call police."
"Absolutely horrendous management, I used to like this place but the manger Fred is rude and crass."
Efficiency and Timeliness
Pros:
"It took them less an hour to change my tire."
"Had a nail in my tire and it could not be repaired so I needed to replace the tire... I was in and out in 25 minutes."
"They were able to fit me in right away and had me back on the road with 2 new tires and an alignment within 30 minutes."
"Fred took care of me immediately very professional the techs did a great job on my vehicle price was great and I was in and out within 1 hour these guys are the best thank you."
"Katie, Fredi and Eric were amazing. As I was working a low tire pressure light appeared, 30 minutes before closing they made the necessary repairs fast and efficiently."
"Oil change and service was fast efficient and economical."
"Very quick work as well and never overly packed!"
Cons:
"It took them 3.5 hours just for simple alignment and oil change even after i made an appointment."
"I brought my car in at 9:00 A.M. & didn't get it back until closing, just for front brakes."
"Really nice guy behind the desk but I waited about 4hrs to get a call saying they didn't have the tools... to fix my brake line that I called to tell them I would be coming for this."
"I made a 12pm appointment for an alignment... I came back at 3pm because I had somewhere to be and had heard nothing back. The car wasn’t even moved."
"I had a wheel alignment appointment for 10:30 am. Arrived 1/2 hour early. Vehicle wasn't brought into shop until 12:00."
"I was there a total of almost 6 hours and then I have to go back there to have them remove my Caliper which wasn't able to be removed for some reason."
"Workers are slow plus they don't do the job right I when there and only for alignment and balance they took almost 4 hrs and I have to waiting there."
Honesty and Transparency
Pros:
"They don't push products and services you don't need."
"These guys are amazing, very helpful and honest which is refreshing."
"Mavis has helped me out on more then one occasion but today i was extremely appreciative of their honesty & thoroughness."
"They always take care of anything I need."
"Very kind and honest people."
"This Mavis really gives you only what you need!"
"They gave us a very fair evaluation and estimate. Katie and Fredi were an amazing help."
Cons:
"I believe that they were trying to sell me new tires for my car. My car is only 4 years old and the tires are supposed to last for 6 years."
"Also, I was charged almost $90 for a brake line flush that wasn't told about beforehand."
"The service was good but be careful my son spoke with corporate on the phone & they sent him to this one because it was closest to him & they tried to change the price from what he was told on the phone!"
"We had ordered Michelin tires and upon returning home we noticed that they had not only given us the wrong model, but the tires they gave us were nearly $80 PER TIRE cheaper than the ones we had ordered."
"I paid for 2 new tires in an alignment and what I got was after 17000 miles with a 50000 mile tire tire 2 collapsed tires that I can no longer use in an improper wheel alignment that caused my rear wheels to be eaten on the inside the inside of both tires."
"They stripped the wheel lock and its key by using power tool to remove it while I was watching. I was told that it was broken."
"I received a brand new Mavis sales mailer. I took it to this store and told John at the front desk that I wanted 4 of them mounted and balanced. He looked at the flyer and said he couldn't find that advertised tire or any other tire at that price."
Facility Cleanliness
Pros:
"Probably one of the cleanest shops I've seen too."
"The lobby was nice, clean and warm on this cold day."
"The waiting area is very clean and neat as well."
"Very quick work as well and never overly packed!"
Cons:
"Place is filthy, techs screwing around, manager yelled at me when I finally spoke up."
"Unlike many of the STS Tire I have used in the past, this location leaves something to be desired."
"However, after going to pick up my vehicle. The interior had grease all over the seat, steering wheel, gear shift knob and door panel."