Pizza Hut Reviews Summary

Service

Pros:

• "They were very courteous and friendly."
• "The workers are polite and get the order right."
• "Our server was friendly, attentive, and polite, and the restaurant was clean."
• "Our waiter Dan was great! He did a great job being alone with half a dozen tables."
• "Was served by Rosie who was very kind, respectful, visually appealing, and her service was unmatched."
• "Even under all the pressure she handled my call very well and I wish I could’ve caught her name but she was wonderful and professional to the max."
• "Tom talked to my son in really nice way to congrats him and wish him a good luck and give him free soda not only for him and sisters too as well."

Cons:

• "Do not go according to the delivery time."
• "Horrible service screwed up my order and lost it when it was placed 1 hr ago for pick up."
• "They have some trouble picking up the phone."
• "Food is usually ok but service is slow."
• "Terrible staff who judge ppl."
• "Most of the workers are high school students and have no respect."
• "The staff is very rude and unprofessional, they pretend to be the manager and give you fake names to cover for each other."

Food Quality

Pros:

• "I got the stuffed crust pizza to go and was happy as usual."
• "Pizza and wings were decent."
• "The marinara sauce was simply amazing. It had the perfect balance of sweetness and tanginess, and was made with high-quality, fresh ingredients."
• "Pizza was amazing and very quick."
• "The bread sticks were cooked to perfection, with a crispy exterior and a soft, warm interior."
• "The pizza tastes good depending on what type you order such as hand tossed."
• "The food was prepared exactly the way I asked fresh & hot."

Cons:

• "Our pizza was under cook the dough wasn’t cooked at all it was also mushy!"
• "Pizza came undercooked, a little doughy, lots of cheese and little marinara sauce."
• "Pizza came burned with hair all over."
• "Both pizzas were dry & almost burnt (barely any sauce or cheese)."
• "The pizza had very little sauce and very little cheese."
• "Pizza was undercooked and cold."
• "Quality of pizza has severe deterioration."

Cleanliness

Pros:

• "The restaurant was clean."
• "During pick up I observed the restaurant to be clean and organized as well as the environment was welcoming."
• "The interior is nice to dine in as well."

Cons:

• "The place is dirty and mismanaged."
• "When you walk in to the establishment you smell mildew, dirty carpet and mice infestation."
• "The store didn't smell good."
• "The bathrooms are disgustingly dirty."
• "The table was unkept the floor as well."
• "The bathroom was so nasty and the floor was sticky."

Management

Pros:

• "The staff at Pizza Hut is another reason why we keep coming back. They are always friendly and patient, and they go out of their way to make sure that our experience is enjoyable."
• "A manager must always be available to the Customers and staff."

Cons:

• "This ship is definitely ready to sink!"
• "Will never return to this location just horrible."
• "This has to be the most ghetto pizza hut in the country."
• "Staff really need to be retrained in customer service."
• "The service sucks Chris and the other kids should be fired or trained on customer service."
• "The worst experience of my life. This place was disgusting."
• "This location should be close down."

Delivery & Timing

Pros:

• "Order was ready to pick up within specified times and was prepared as requested."
• "We used the Pizza Hut app that uses door dash for delivery. Our second time ordering delivery from this location and it has been perfect every time."

Cons:

• "Ordered two and a half hours ago....STILL WAITING!!!!!"
• "Waited two hours and 20 minutes for two pies. Ridiculous!!"
• "Order placed 8:25 ...currently 9:41 still no pizza."
• "Never ordering from this location again."
• "Food always arrives cold it never fails, how is it possible to arrive cold when your delivering the food 5 mins away from the restaurant."
• "Wasted 2 hours of our time. Sent our order to wrong person, and then after 2 hours on NBA all star night when we have a party and ordered $150 worth of food, canceled last minute."
• "Worse pizza hut ever!! Ordered around 4pm and at 731pm I still have not received a thing."