Just Press Play Reviews Summary

Selection and Variety

Pros:

• "They have everything you need from nearly every platform."
• "Love the fact that the selection of modern games new and used matches the competitors but has the added selection of classic and vintage games, consoles, and hardware."
• "This store is amazing it sells not only the new generation video games but also the old ones."
• "They have a huge selection of games and systems whether it's new or 20 years old."
• "Their retro game selection is huge. One of the larger selections I've seen at a retro game store."
• "They have video games on every console you can think of, plus music, figures, toys, and other memorabilia."
• "Anything from classic games to next gen consoles, they’ve got it all."

Cons:

• "The really cool inventory they have, (stuff behind the counter and on the top shelves) is NOT FOR SALE."
• "Editing just in case: They WILL Sell you old GB, GBC, GBA games with dead save batteries/batteries. Then charge you 10 bucks and a week wait to fix it. They don't care."
• "The thing that bothered me the most is the games behind the counter under the glass... But it'd be nice to at least have the price labels visible so we don't have to ask the employee about every single price."
• "They can get cool figures in and they have many games that you don’t see in stores much, but recently they’ve started selling many unlicensed/bootleg merchandise for way more then what it should be."

Pricing and Value

Pros:

• "Very competitive pricing, huge selection and amazing service."
• "Great prices and everything video game related you can imagine from classic to new."
• "They pay much better than GameStop for trade-ins and charge less for products than them too."
• "The prices on the games are very cheap compared to competitors."
• "Prices for products are cheaper than Gamestop and selling or trading is fair."
• "Their prices are lower than those big-box and online retailers."
• "Pricing for vintage gaming could be a bit better, but overall it's pricing is a little better than competitors, and mostly matches current market value."

Cons:

• "Expect to pay a 25-30% or more mark up."
• "Short on money? Well, don't sell your stuff unless you are ok with only getting 10-20% of the value of those items."
• "I came in with at the least 3000 worth of games old and a few worth at the least 100 a piece and was only offered 400 for them."
• "Their prices are utterly horrendous."
• "It's a shame that such great products are apparently being sold at a 'premium'."

Customer Service

Pros:

• "They have a great team of staff at the Lancaster Shopping Center location. They're always so friendly and helpful."
• "Super personable, talked with me in depth the entire time about everything I was asking him."
• "The staff was quick, accommodating, and gave very fair trade values."
• "It’s nice to have a place where they put customer service first."
• "The employees were more than helpful when I asked them about any question someone could ask."
• "Both young men were so very helpful and made me feel like I wasn't a pain in their side."
• "The staff is amazing, very helpful and very polite and friendly."

Cons:

• "For a store that offers repairs on old games, they didn't even bother to offer replacing the battery for the gameboy game which is likely all it needed."
• "I have never been met with such disrespect; not even from a customer."
• "Unfortunately I'm 0 for 3 trying to buy games from this place."
• "They just robbed my friend of $40 after he returned a perfectly good piece of equipment that he bought a couple of hours ago customer service was horrible they all treated us like as if we did not fit in"
• "I don't find it respectful to lecture customers, especially with such attitude."
• "When I asked about pricing I was given attitude and poor service."
• "I will never go here after feeling like I was robbed."