Address: 3430 PA-940 Suite 102, Mt Pocono, PA 18344, USA
Phone: +15708393885
Rating: 4.0
based on 191 reviews.
Customer Service
Pros:
"Front end employee came right over and brought us to her register so we didn't even wait in line!"
"Seriously, though, helpful and conscientious staff in that store, broad selections, quick checkouts: what's not to like?"
"The staff are very professional, respectful and kind."
"Friendly and helpful staff."
"Most of the people are pleasant and they usually have many registers open."
"The staff is so courteous & helpful."
"Professional staff, clean store, and still catering to us even through these trying times."
Cons:
"Poor service everytime."
"Some employees are rude and don't have very good customer service skills."
"Found the help behind the deli counter very ignorant, & the cash register help act like they R doing U a big favor."
"The night workers are all snotty lazy 16 to 18 year old girls and they have HORRIBLE attitudes."
"The management is absolutely terrible."
"Customer service for money orders and other things are the pits."
"Both of the young ladies had attitudes."
Checkout Experience
Pros:
"The cashiers get you checked out quickly and they open lines up when the lines get long."
"Checkout was quick and easy."
"Lines move quick no attitude just great customer service."
"They allow full grocery orders to check out in the beer section as well."
"The cashier was particularly efficient."
"Always clean and deli has delicious prepared food with several varieties."
"All of the food was fresh and tasted great."
Cons:
"There are never enough cashiers and they allow people with 100+ items check out in the beer garden when they aren't buying alcohol."
"After standing in line to checkout I was told I had to go to the other side of the store to check out and then had to walk back over to the Cafe to get to my car."
"Stay far away from this place. On a busy Saturday at 1pm there was 3 cashiers working with lines at least 10 people deep."
"Random staff member yells at me saying I can only purchase one of the two 12 case beers."
"Be prepared to wait in line for an hour because they only ever have 2 checkout lines open."
"The checkout lines are slow and long."
"Everytime I go there no matter what time it is, what day it is or how many items I have i'm gonna be in line waiting to checkout atleast 15-20 minutes guaranteed."
Store Cleanliness and Organization
Pros:
"This Shoprite is clean and well stocked. The produce is fresh and they have a huge selection of ethnic food items."
"The store was very clean and everything was somewhat easy to find."
"During the height of COVID they began shutting down early and deep cleaned the entire store and shelves."
"Large, clean, well organized store."
"They had everything I needed and the shelves were quite organized."
"Very clean and pretty well stocked. Free attached parking lot, always a plus."
"This is really a first rate market."
Cons:
"ShopRite of Mount Pocono is the biggest joke in the Poconos."
"The store is dirty and the prices are nothing to ride home about."
"The fruits and veggies section was very not cool."
"This grocery store is absolutely Nasty, I'm saying this because of the trash that lay's outside of it!"
"The store is a little dirty and in desperate need of a renovation."
"This shoprite is not the best. Mainly there are no prices on 50% of the stuff."
"I was a little disappointed at how picked over the organic produce was."
Parking and Accessibility
Pros:
"Parking was easy."
"Convenient location and parking lot."
"Great market. Great parking. Great prices."
Cons:
"Parking is crowded in the front area of the store with people parking in no parking zones...this needs to be policed...its dangerous."
"The parking lot is a demolition derby waiting to happen."
"Hard to get across into the parking lot because of fast traffic coming around a sharp corner! Be careful if you have kids!"
"What a NIGHTMARE people are so Rude THE cut you off just to get a parking spot."
"Just too pricy... And they should have security in the parking lott."