ShopRite of Mt Pocono Reviews Summary

Category: Grocery store

Address: 3430 PA-940 Suite 102, Mt Pocono, PA 18344, USA

Phone: +15708393885

Rating: 4.0
based on 191 reviews.

Customer Service

Pros:

  • "Front end employee came right over and brought us to her register so we didn't even wait in line!"
  • "Seriously, though, helpful and conscientious staff in that store, broad selections, quick checkouts: what's not to like?"
  • "The staff are very professional, respectful and kind."
  • "Friendly and helpful staff."
  • "Most of the people are pleasant and they usually have many registers open."
  • "The staff is so courteous & helpful."
  • "Professional staff, clean store, and still catering to us even through these trying times."

Cons:

  • "Poor service everytime."
  • "Some employees are rude and don't have very good customer service skills."
  • "Found the help behind the deli counter very ignorant, & the cash register help act like they R doing U a big favor."
  • "The night workers are all snotty lazy 16 to 18 year old girls and they have HORRIBLE attitudes."
  • "The management is absolutely terrible."
  • "Customer service for money orders and other things are the pits."
  • "Both of the young ladies had attitudes."

Checkout Experience

Pros:

  • "The cashiers get you checked out quickly and they open lines up when the lines get long."
  • "Checkout was quick and easy."
  • "Lines move quick no attitude just great customer service."
  • "They allow full grocery orders to check out in the beer section as well."
  • "The cashier was particularly efficient."
  • "Always clean and deli has delicious prepared food with several varieties."
  • "All of the food was fresh and tasted great."

Cons:

  • "There are never enough cashiers and they allow people with 100+ items check out in the beer garden when they aren't buying alcohol."
  • "After standing in line to checkout I was told I had to go to the other side of the store to check out and then had to walk back over to the Cafe to get to my car."
  • "Stay far away from this place. On a busy Saturday at 1pm there was 3 cashiers working with lines at least 10 people deep."
  • "Random staff member yells at me saying I can only purchase one of the two 12 case beers."
  • "Be prepared to wait in line for an hour because they only ever have 2 checkout lines open."
  • "The checkout lines are slow and long."
  • "Everytime I go there no matter what time it is, what day it is or how many items I have i'm gonna be in line waiting to checkout atleast 15-20 minutes guaranteed."

Store Cleanliness and Organization

Pros:

  • "This Shoprite is clean and well stocked. The produce is fresh and they have a huge selection of ethnic food items."
  • "The store was very clean and everything was somewhat easy to find."
  • "During the height of COVID they began shutting down early and deep cleaned the entire store and shelves."
  • "Large, clean, well organized store."
  • "They had everything I needed and the shelves were quite organized."
  • "Very clean and pretty well stocked. Free attached parking lot, always a plus."
  • "This is really a first rate market."

Cons:

  • "ShopRite of Mount Pocono is the biggest joke in the Poconos."
  • "The store is dirty and the prices are nothing to ride home about."
  • "The fruits and veggies section was very not cool."
  • "This grocery store is absolutely Nasty, I'm saying this because of the trash that lay's outside of it!"
  • "The store is a little dirty and in desperate need of a renovation."
  • "This shoprite is not the best. Mainly there are no prices on 50% of the stuff."
  • "I was a little disappointed at how picked over the organic produce was."

Parking and Accessibility

Pros:

  • "Parking was easy."
  • "Convenient location and parking lot."
  • "Great market. Great parking. Great prices."

Cons:

  • "Parking is crowded in the front area of the store with people parking in no parking zones...this needs to be policed...its dangerous."
  • "The parking lot is a demolition derby waiting to happen."
  • "Hard to get across into the parking lot because of fast traffic coming around a sharp corner! Be careful if you have kids!"
  • "What a NIGHTMARE people are so Rude THE cut you off just to get a parking spot."
  • "Just too pricy... And they should have security in the parking lott."

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