Mattress Firm Clearance Center Yonkers Reviews Summary

Customer Service

Pros:

• "Had a great experience. The salesperson Francesco was very patient."
• "Very professional and knowledgeable about the mattress I needed for my son. The sales person, Gean, was understanding of what I was looking for."
• "Gean was extremely helpful and informative about all of the products."
• "Delivery went smoothly and I absolutely love my mattress! Highly recommend."
• "He was very genuine and knowledgeable about the store products."
• "Andre... had a process to help us select our mattress which made a stressful process easy."
• "Great service! Gean puts the Jean in Jean Baptiste De La Salle!"

Cons:

• "First I have to say I have never purchased a mattress from anyplace else... I felt cheated and went to the store to cancel the order."
• "The manager would give me the run around and say they had to confirm with their superior which was a lie."
• "Went in for a mattress and was not informed of the restock fee."
• "The other salesman that was there was rude and unprofessional."
• "I would have gladly given this a five star rating, but there was a VIP Setup Service charge of $149, even though I had to set everything up myself."
• "I will never shop here again. I am attaching a copy of the order from the store and the order from online. You will see the only difference is $50 not $250 he said he was giving me."

Delivery & Product Availability

Pros:

• "Also, no problems with delivery. All went nice and smooth."
• "Felt no pressure, didn’t feel rush. Very easy process."
• "When there was an issue upon delivery, Frankie immediately worked to resolve it."
• "Delivery was a breeze too, currently typing from my new bed."
• "I needed a mattress at the last minute for my sons new bed, and while the competition had no stock, Mattress Firm in Yonkers was able to accommodate my needs."
• "Since I purchased this new bed frame, every night I sleep like a baby."
• "The delivery of the bed frame and mattress was as promised on the scheduled time no delays."

Cons:

• "Since I am looking for a twin size bed it is going to take a couple of weeks before it arrives."
• "I was having trouble sleeping through the night with a new mattress because of a lousy bed frame purchased from another company."
• "Our mattress is coming in a week; hoping all comes through nicely."

Price & Value

Pros:

• "The prices are very reasonable as well."
• "Just bought a nice mattress/box spring/bed frame set during the President's Day sale! Great value for the price!"
• "We both have back problems and need a quality mattress. Well, we got it and didn't break our finances in the process."
• "I not only stay within budget but I was well taken care of!"
• "With the 120 day exchange policy if you are not satisfied, it was a no brainer."
• "My wife and I came here after saying we were just going to get prices for later. We left with everything we wanted, and then some."
• "He gave us the best prices and was very understanding of what we needed and hit the nail on the head with everything."

Cons:

• "We were happy with Mattress firm... though the prices were very high."
• "The problem I have is that I bought a bed from this location and it was not the price for it."