Mattress Firm Broadway Reviews Summary

Customer Service

Pros:

• "Yuni, the salesperson who assisted me was just perfect."
• "Chuck was very helpful and informative."
• "Steve C. was an amazing sales and professional and make sure we got what we needed."
• "Jameel was so professional, down to earth and has so much knowledge."
• "Angelis was amazing! She helped me search and complete my order in speedy time."
• "Had a great experience at this location. The manager Johnny was informative."
• "Laura M. was extraordinarily helpful."

Cons:

• "Sales guy Shanti/Chauncy and Manager Katie were unable to help."
• "He simply played a con game on me and I ended up on having to spend an extra $650."
• "They showed up with JUST THE PILOW."
• "I talked to ahmed and decided to go w stearns and foster studio mattress... NO response from Ahmed!"
• "After being treated like absolute garbage by the manager/salesman at the Hoboken location."
• "Guy didn't even bother getting up from his seat... assumed I couldn't afford anything there."
• "The salesman did not listen. It was difficult to get our questions answered."

Shopping Experience

Pros:

• "Buying a new mattress at Mattress Firm was a very pleasant and efficient experience."
• "Fortunately, Ryan the second salesman we worked with was excellent!"
• "This place is great and deserves more than 5 stars."
• "Not a pressurized situation."
• "I never felt pressure to buy and my shopping experience was stress free."
• "It was a great experience overall. Way better than buying online."
• "In the end, I purchased a great mattress for a great price."

Cons:

• "The first salesman that spotted us was overly pushy... He definitely rubbed us the wrong way."
• "I was NEVER informed prior to this... worst customer service EVER! shameful!"
• "These two locations need new staff. Horrible!"
• "However, my advise to anyone who wishes to shop at Mattress Firm do NOT SHOP at the one on 72nd and Broadway."
• "I had an unpleasant experience with the manager and assistant manager at the Mattress Firm at 72nd and Broadway."
• "I recommend you go to another place."
• "Our one complaint is that the big labelled drapes at the end of the bed were not carefully laid out."

Product Satisfaction

Pros:

• "The bed was AMAZING! I could have fallen asleep right there."
• "Delivery was completed the following day and the bed has been very comfortable just as I ordered."
• "I'm really looking forward to sleeping on that delightful mattress on my new adjustable bed."
• "The mattress is absolutely fantastic."
• "Literally could not be better. The savings they were able to cook up for me were almost absurd."
• "I'm really happy with my purchase. For the first week or so after getting the bed I thought about taking it back because it was too comfortable!"
• "We just purchased a great mattress today. It’s so important to have a goodnight sleep right?"

Cons:

• "They said they wouldn't deliver a mattress for another week."
• "Unfortunately, when I went to finalize the purchase I was informed the mattress would take at least four weeks to arrive."
• "The so called sleep experts here are paid by commission and will say anything to get you to make a payment."
• "I ordered my tempur pro-adapt on 9/6 with Jameel... my mattress got delayed and no one told me."
• "Very unprofessional, I definitely will be going back to Raymour & Flanigan's instead."
• "The salesman sold us our mattress, but didn't volunteer the fact the mattress was on sale."
• "My only complaint is that we bought box springs and they made the bed too high and were unneeded."