Mattress Firm Upper East Side Reviews Summary

Customer Service

Pros:

• "Natasha greeted me, made me feel welcome."
• "Arnaldo was a pleasure to work with. He was very knowledgeable about the beds and helped me figure out what is important to me."
• "Anthony was attentive, listened to our needs."
• "Audrey provided one of the most amazing customer service experiences I have EVER had."
• "Sean was without question The Best salesperson I have ever had help me."
• "MS.EDEN POWELL... treated us like family, Took her time to explain everything to us, and gave us the impression, she really loves her job."
• "The assistant's name was Jessica and she was super helpful!! She found me great items for a great price and was super friendly and informative."

Cons:

• "I barely thought of visiting Amazon here and I already have people warning me I may not come out of the store because the crazy employee thinks those shipments are thefts!"
• "Will not order from this company again."
• "THE MOST DESPERATE SALES PEOPLE IN NEW YORK... They'll run in-front of you to keep you from leaving the store."
• "Ordered a specific mattress. Was told a specific delivery day. Mattress didn’t arrive."
• "Told it wasn’t in stock when they previously said it was. They then said it would take another month."

Showroom Experience

Pros:

• "The showroom atmosphere was clean, quiet, organized and well stocked."
• "The showroom is also very nice across two floors and is clean and shows well."
• "Nice, large and clean showroom. Large selection and great prices. Very Covid aware and accommodating."
• "The showroom was excellent too - lots of mattresses to try out, very spacious and wonderful calm airy setting."
• "It was nice to be able to lay down on different mattresses and test them out before purchasing one."

Cons:

• "Though I did not find what I needed."
• "We didn't end up buying from here since what we wanted was out of budget."
• "I went to the mattress firm on 86th st few days back and found this on one of their mattresses... lady was insisting it’s not a bug and it’s just a lint."

Product and Delivery

Pros:

• "The product was excellent."
• "Our new mattress was delivered to our place on Sunday! Yes, Sunday, even during the corona craze."
• "Less than 2 days later, our new mattress was set up and delivered, and the old one taken away."
• "We also got our mattress a day earlier than expected!"
• "Plus they will take away my old bed with delivery of my new one!!"
• "The delivery scheduling was a breeze and two very kind men just delivered my mattress right to my apartment."
• "Delivery was prompt and exceptionally efficient."

Cons:

• "Although I did decide to purchase another brand."