Mattress Firm Bear Reviews Summary

Category: Mattress store

Address: 1803 Pulaski Hwy, Bear, DE 19701, USA

Phone: +13028321100

Rating: 4.9
based on 136 reviews.

Customer Service

Pros:

  • "Kurt is amazing! I can’t emphasize enough how helpful, kind, and friendly he is."
  • "Ryan was great! Very knowledgeable and explained everything in detail."
  • "Danielle was super helpful and patient from the time I walked into the store."
  • "Brittany was very knowledgeable about all the different mattress and pressure points in the body."
  • "Amazing service Mr. Rocco was very patience and explained all the mattresses."
  • "We went in looking for a mattress, and instantly got helped by jackie, she was awesome and helped us out very well."
  • "Visited the store today (11/19/22). Kurt was very knowledgeable."

Cons:

  • "Sales person wasn't really trying to explain the quality vs. Price facts."
  • "The sales people seemed nice enough, but definitely tried to upsale us."
  • "Pushy salesperson. Didn't like the fact that I was reading bad reviews about the place."
  • "I never got a straight answer and got the run around every time. One lie after another."
  • "Worst experience of my life."
  • "Thanks for your automated reply a year late obviously care nothing about your reviews or customers... Thanks for proving it by replying g that way n over a year late lmao God Delaware is a joke!!!"
  • "I noticed one of the beds I was looking at was an old model but was being sold at the new model price."

Product Knowledge

Pros:

  • "Kurt is an expert in his field, a good listener and very professional."
  • "Brittany was very knowledgeable about all the different mattress and pressure points in the body."
  • "The salesman Mr. B, is phenomenal! He is so helpful and knowledgeable."
  • "The gentleman Kurt at Mattress Firm afforded me a comprehensive, tailored customer experience."
  • "She is very knowledgeable of the different products."
  • "Rocco was the best salesman. He explained very well and showed us different mattresses."
  • "The gentleman working the day I came in, Rocko, was extremely professional and helpful."

Cons:

  • "I purchased a twin mattress was which not in stock and was also backordered."
  • "I ordered a bed frame and paid in full in advance. I was promised delivery within 7-10 days. After 2 months the bed frame was not shipped or delivered."
  • "I bought a set here a year ago, and when it was delivered they left my old mattress and box spring on my front yard for a week and a half."
  • "After buying a mattress - paying separately for the base and financing the mattress and platinum service - we returned home to find an email with double cost and twice monthly payment that was not explained to us at the time."
  • "I also purchased 2 mattress pads one of which was defective because it allowed liquid to penetrate but the store replaced it free of charge."

Price & Value

Pros:

  • "Kurt was very helpful and gave many multiple options to work within my budget."
  • "The salesman was able to add some additional discounts to help bring down the cost."
  • "They had exactly what we needed at a great price."
  • "The service is extraordinary and then the pricing was about 25% less than what we found at the 'big box' stores."
  • "Great service, wonderful experience, I will definitely recommend to everyone. George was great to deal with, and we got exactly what we wanted for an amazing price."
  • "I must give Mr B his props. Very professional, very caring about your budget."
  • "The 50% off Labor Day sale was great in helping me save money on a top quality mattress."

Cons:

  • "My Bank contacted me later and informed me that Mattress Firm issued a full refund for my un-delivered purchase."

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