"Kurt is amazing! I can’t emphasize enough how helpful, kind, and friendly he is."
"Ryan was great! Very knowledgeable and explained everything in detail."
"Danielle was super helpful and patient from the time I walked into the store."
"Brittany was very knowledgeable about all the different mattress and pressure points in the body."
"Amazing service Mr. Rocco was very patience and explained all the mattresses."
"We went in looking for a mattress, and instantly got helped by jackie, she was awesome and helped us out very well."
"Visited the store today (11/19/22). Kurt was very knowledgeable."
Cons:
"Sales person wasn't really trying to explain the quality vs. Price facts."
"The sales people seemed nice enough, but definitely tried to upsale us."
"Pushy salesperson. Didn't like the fact that I was reading bad reviews about the place."
"I never got a straight answer and got the run around every time. One lie after another."
"Worst experience of my life."
"Thanks for your automated reply a year late obviously care nothing about your reviews or customers... Thanks for proving it by replying g that way n over a year late lmao God Delaware is a joke!!!"
"I noticed one of the beds I was looking at was an old model but was being sold at the new model price."
Product Knowledge
Pros:
"Kurt is an expert in his field, a good listener and very professional."
"Brittany was very knowledgeable about all the different mattress and pressure points in the body."
"The salesman Mr. B, is phenomenal! He is so helpful and knowledgeable."
"The gentleman Kurt at Mattress Firm afforded me a comprehensive, tailored customer experience."
"She is very knowledgeable of the different products."
"Rocco was the best salesman. He explained very well and showed us different mattresses."
"The gentleman working the day I came in, Rocko, was extremely professional and helpful."
Cons:
"I purchased a twin mattress was which not in stock and was also backordered."
"I ordered a bed frame and paid in full in advance. I was promised delivery within 7-10 days. After 2 months the bed frame was not shipped or delivered."
"I bought a set here a year ago, and when it was delivered they left my old mattress and box spring on my front yard for a week and a half."
"After buying a mattress - paying separately for the base and financing the mattress and platinum service - we returned home to find an email with double cost and twice monthly payment that was not explained to us at the time."
"I also purchased 2 mattress pads one of which was defective because it allowed liquid to penetrate but the store replaced it free of charge."
Price & Value
Pros:
"Kurt was very helpful and gave many multiple options to work within my budget."
"The salesman was able to add some additional discounts to help bring down the cost."
"They had exactly what we needed at a great price."
"The service is extraordinary and then the pricing was about 25% less than what we found at the 'big box' stores."
"Great service, wonderful experience, I will definitely recommend to everyone. George was great to deal with, and we got exactly what we wanted for an amazing price."
"I must give Mr B his props. Very professional, very caring about your budget."
"The 50% off Labor Day sale was great in helping me save money on a top quality mattress."
Cons:
"My Bank contacted me later and informed me that Mattress Firm issued a full refund for my un-delivered purchase."