Mattress Firm Clinton Reviews Summary

Customer Service

Pros:

• "Patrick, thank you for taking customer service to the next level, great job."
• "If you want superior customer service, see Robert at Mattress Firm on Clinton St. He went above and beyond to help me find just the right mattress."
• "We had one of the best experiences upon visiting this store! Hands down, Rebecca is one of the best showroom staff I've ever encountered."
• "Patrick went above and beyond in assuring that he found us the right beds for us! We bought 2."
• "Excellent store! Very clean. Isaac was our sales person and he went above and beyond."
• "The staff was incredible!!! Issac was our guy, but both of them were very knowledgeable about all of the products they are selling."
• "Patrick was very friendly and knowledgeable and made the entire experience easy."

Cons:

• "It was a long process to find the right bed, the first salesman was very nice and went out of the way, the last one, was not very pleasant at all, rude."
• "Meanwhile, the other sales person is laying on one of the mattresses texting on her phone."
• "We could not get away from the sales person. His self pitch was in a mumble, and most statements concluded with 'You know what I mean?'"
• "Not enough people working at this location. Having to wait for 30 minutes when there's only one employee in the building is too long."

Delivery Service

Pros:

• "Fast delivery - 2 days from purchase."
• "We purchased a king-sized mattress and box spring yesterday from Mattress Firm on Clinton St in Fort Wayne. It was delivered today!"
• "The mattress was delivered today and it is perfect! The delivery & return process was hassle-free."
• "Can deliver my bed in 4 days, other mattress place was 4 to 6 weeks."

Cons:

• "I would say great but they use FedEx as a shipper. I wouldn't use them to deliver anything."
• "The only negative aspect about purchasing a mattress here was the delivery. The delivery men tracked mud all over my home."
• "The delivery men tracked mud all over my home and attempted to not take our old mattress because there was a difficult turn on the stairs."
• "The delivery people are completely unprofessional. I will never shop here again."

Product Quality

Pros:

• "There was a large selection of mattresses and I could easily test to find that a plush mattress was just what I was looking for."
• "He gave me honest advice and I never felt like he was pushing me into a more expensive product."
• "Patrick was SOOO helpful!! He hooked me up with an amazing bed for half the price of anywhere else I had looked, including online!"

Cons:

• "They have their own models of mattresses that you find in other furniture stores, and they are noticeably not as well-made."
• "Do not buy a sleepy mattress you will regret it and be throwing your money away."

Staff Knowledge and Helpfulness

Pros:

• "Isaac was wonderful he helped us pick out the best options for us and any questions we had he had answers for them all."
• "Isaac was my sales rep and he was amazing! Very knowledgeable and helpful for finding what I really wanted in a mattress."
• "Cary Dixon was absolutely awesome from beginning to end!! She was extremely friendly, very knowledgeable and easy to talk to!!"
• "Rebecca very pleasant. Knowledgeable and eager to answer any questions."
• "Rebecca (Becca) was absolutely amazing! She was extremely knowledgeable about mattresses, bases, and all financing options."
• "Our experience with mattress firm was completely awesome !!! Our salesman (Robert) was totally helpful, knowledgeable."
• "Robert was my salesman and he was the epitome of professionalism."

Cons:

• "Later: bed received, quite uncomfortable from the get-go. Was made to sleep on for 30 days. BUT the new mattress switch was scheduled right away… Go figure."