Abington Pediatric Associates Reviews Summary

Appointment Scheduling

Pros:

• "We have never had a time when they could not see one of our three children."
• "Was able to get my daughter a sick visit within 2 hours of calling."
• "The office was able to get my daughter in for a sick visit within 3 hours of a call."
• "Always GREAT! Same day appointments are never a problem."
• "Every time I call they see my child within a day."
• "I called yesterday afternoon... they gave us an appointment for last night!"
• "The practice was able to accommodate my baby the same day for an appointment after being discharged from the NICU."

Cons:

• "Very hard to get same day sick visit. Have to call early in the morning and even then you are not guaranteed a spot."
• "Had an appointment at 6, they call at 5 to let me know that they made a mistake and will need to reschedule for another day."
• "40 min to wait on the line to schedule sick visit and then to hear that because I asked my kids records they marked us as transferred and they won’t schedule an appointment."
• "I was in the office trying to schedule my daughter's well visit (3 months in advance) and they informed me that I would have to call six months in advance if I wanted to have an appointment near my child's birthday."
• "Then they wouldn't even schedule an appointment until I transfer all my kids' files from birth."
• "We just moved here from Virginia and had to pick a doctor for insurance purposes. We chose Abington peds and should have known right from the start as they made it extremely difficult to transfer our records."
• "Took way too long for a response after records were sent."

Staff and Doctors

Pros:

• "Dr. Chanoine truly is a leader in his field. He identified and has treated my daughter for 3 years for a chronic illness that no one else found."
• "Dr. Michael Sivitz came to examine him and he was so calm, caring and reassuring."
• "Dr. Pierre P. Chanoine, MD Is by far, the BEST pediatrician."
• "All of the doctors have been caring, and compassionate during our visits."
• "Most of the doctors do their best to make the kids laugh and feel comfortable."
• "Dr. Jethava and Dr. Taylor were instrumental in helping us figure out my daughter's colic and torticollis issues."
• "Dr. Taylor is amazing!!!! Always pleasant, super attentive and caring."

Cons:

• "Felt very discriminatory."
• "SAME EXACT BS EXPERIENCE as Jamie Robertie."
• "Once we arrived the nurse was gruff and impatient with my kids."
• "This office of so-called customer service personnel are thee most ignorant, condescending, heartless, worthless group of nasty people I've ever had to deal with."
• "Oh and some of the medical assistances/ nurses that you meet aren’t the most polite, you have to request them to close the door when discussing yours and your child’s personal medical information."
• "But when I have gotten different doctors I felt like they didn't like children.... They seemed annoyed with my toddler for not wanting to be touched."
• "We were with Abington peds for 2 years. During that small amount of time they missed diagnosing my newborn with acid reflux, misdiagnosed skin abnormalities."

Practice Environment

Pros:

• "We check in and maybe in the waiting room for 5 minutes which isn't crowded at all."
• "Abington Pediatric Assoc. is amazing! We’ve brought our boys here for years and we’ve never had a bad experience."
• "The staff is very welcoming and friendly."
• "The rooms are clean and organized."
• "Great office, clean, plus a fish tank for kids to marvel at while they're waiting."
• "The practice is clean and I never have to wait long."
• "Also, the office is nicely divided into sick/well patients which is helpful."

Cons:

• "Office policies are outdated."
• "The fact that you cannot cancel and reschedule for the next day is very outdated."
• "Front desk/reception girls is another story. I have def has some experiences when they have been pretty rude."
• "I’ve waited 50 min on hold before."
• "I'm confused and surprised by how I was just treated when I tried to move my children to this practice."
• "Phone queue can be long and would like to see improved technology."
• "While All our other appointments have gone well, I have to say I was less than impressed with the flu clinic."