"The staff was friendly and efficient. The location was very clean and up to standard in regards to Covid guidelines."
"Staff was quick, efficient, and friendly."
"The person doing the drive thru was polite the entire time while waiting for my riders and myself deciding what we wanted to order."
"Updated: gave a 2 star previously. There have been some big changes and thanks to people like Chissy we only come to this Burger King when in Dover."
"****update***** Drive thru is much better and customer service is commendable!"
Cons:
"Terrible service terrible attitudes from staff."
"Service is bad. Staff not friendly."
"The employees were horrible! They were argumentative and rude!"
"Worst customer service I have ever experienced at any other Burger King."
"Horrible service, person taking order was worried about what was going on around her the food took long and tasted horrible."
"Rude service and food not made properly."
"Service was horrible this morning, I was rushed by the female employee couldn't really make up my mind on what I wanted to eat."
Food Quality
Pros:
"Served quickly, hot and fresh."
"The food is good but the service is always awful."
"Nice and clean place, excellent staff (particularly the shift manager), and the food is great, too."
"Came for the whopper deal which was great."
"The staff was friendly and efficient. The location was very clean and up to standard in regards to Covid guidelines. The food was Hot and made accurately."
"Food was pretty fresh except for chicken fries which were dried out but the kids ate it so I was happy."
"first visit bur definitely won’t be my last food was fresh and the fries were HOT little bit of a wait but no more than what you’d normally see for a thursday lunch rush recommend BK King meal❤️"
Cons:
"Everything was cold!"
"Food was horrible 😫Frys were dry and burger was way too done making it taste completely horrible."
"Not sure what is happening to this fast food chain, but the quality of their food now is horrible."
"Stopped by here this morning and when o got to work I found mold on my bread!"
"The whopper tasted as it had been there all day and they just put an old piece of cheese on it."
"Chicken was like a brick and cold."
"Cold fries, wilted lettuce, unmelted cheese... But I got it in less than 5 minutes so they get 3 stars."
Cleanliness
Pros:
"Bathrooms were decent to use."
"Nice and clean place, excellent staff (particularly the shift manager), and the food is great, too."
"The staff was friendly and efficient. The location was very clean and up to standard in regards to Covid guidelines."
"However recently the building was given a face lift and has a nice clean open floor plan now."
"Fast service..can be little bit cleaner."
"But they're always polite and respectful."
"A pleasant place to stop for fast food. Never terribly busy and the food is up to Burger King standard."
Cons:
"The table my daughter picked out had visible food on the floor area, under and on top of table."
"The restaurant and premises are very dirty, to the point where I wonder if the health inspector forgot about this place."
"The dinning area was dirty. Most tables had not been cleaned and there was food and teach all over the floor."
"All the tables were dirty with crumbs, previous customer trays of food and trash."
"Dead flies and bugs on the tables, seats and floor."
"The dinning area was mostly clean, however I noticed that they weren't being sanitized."
"This is one of the dirtiest Burger Kings I've ever been to."
Order Accuracy
Pros:
"The staff was friendly and efficient. The location was very clean and up to standard in regards to Covid guidelines. The food was Hot and made accurately."
"Ordered Breakfast, two croissants (Sausage/Egg/Cheese) Small Coffee and Hashbrowns. Served quickly, hot and fresh."
"There was nothing wrong with our food nor the service."
"Food was good."
"However recently the building was given a face lift and has a nice clean open floor plan now."
"But they're always polite and respectful."
"I always get great service here."
Cons:
"My order is always made wrong and mixed up somehow."
"Went to this burger king last night and they got our order wrong."
"Food came up fast but my order was all wrong."
"Order was completely wrong, fries were cold, out of stock of advertised special."
"The food is good, but they very frequently get my orders incorrect."
"They did not put my husband’s whopper in the bag and everything was cold."
"This burger king used to be on point but it's seems like now they only get your order halfway right."