Macy's Reviews Summary

Product Selection and Availability

Pros:

• "They have everything here."
• "It does carry a variety of brand name and high quality clothing and jewelry."
• "This Macys has been part of Rockaway Mall since its inception. Still has everything you need with clothes and home goods."
• "I was able to get some great gift sets that included nice trinkets and multiple perfumes."
• "This is a great Macy's. A wide range and nice selection of products. Very helpful employees."
• "I stopped in a couple days ago for only a men's dress shirt, and after seeing all the killer holiday sales I decided to buy a two piece suit, shoes, belt, shirt - the whole thing."
• "The Macy's in this Mall has a good selection and great prices on Teen gowns for prom and homecoming."

Cons:

• "Selection is awful and carelessly thrown around."
• "Many items are priced out of the range of what an average consumer would be willing to pay."
• "The place was so disorganized and the set of dressing rooms near all the dresses was closed off."
• "The clothing options are eclectic and suit the area but not what someone looking for quality style is happy with."
• "Merchandise is strewn in piles on the floor everywhere."
• "The shop was okayish with minimal collections of dresses."
• "The styles for women went downhill after they reopened."

Customer Service and Staff

Pros:

• "99% of the time the sales associates are fantastic."
• "It was a festive holiday experience, very enjoyable with knowledgeable and good natured sales staff."
• "Scott keep up the excellent service, I am from California and WOW you are great."
• "The employee that helped us was very kind and attentive."
• "Thank you to the few kind people who actually helped me."
• "The associates/staff were extremely helpful to me."
• "This gentleman took the time to go above and beyond to help me look for the items I wanted, and gave great suggestions and recommendations."

Cons:

• "Not enough people at the registers so I gave up and went home - placed my order online."
• "No staff member has a clue on whats going on."
• "But they need to train their employees better, a bunch of the clothes I've bought still have their security tag."
• "Absolutely worst service. Been here on 4 different occasions to try and make a purchase and there are never any associates available to help with making a purchase."
• "Everyone I asked told me that 'wasn't their job'."
• "However the sales associates were rude..they never allowed any person to try the fitting room."
• "A young poorly trained associate with no ability to listen with a rotten attitude and mouth to match."

Store Experience and Environment

Pros:

• "The store has been remodeled it looks nice."
• "Very nice Department Store with nice clothing displays."
• "Looking good since renovations."
• "The Macys also has its own larger parking lot and two floors in total."
• "Big parking lot. Nice big store."
• "Clean, large selection of merchandise. Variety of prices."
• "Huge store with lots of choices, friendly staff and I love shopping there.. Very clean and beautiful mall."

Cons:

• "When did Macy's change the look to a flea market."
• "This Macy's store needs a real make over. It looks old and disorganized."
• "Whole mall under major renovations.. not the best Mall to visit at the present time.. Macys is ok.. older. Needs a make over as well."
• "Macys use to mean Christmas with their Holiday Lane department. Now they have very little for the holidays."
• "This store is in complete disarray."
• "Rockaway township bathrooms are disgusting. For Macy's that's a no no."
• "The place looks like it was looted."