Village Tailor & Cleaners Reviews Summary

Customer Service

Pros:

• "Fabulous customer service!! Really flexible and understanding staff."
• "The team at Village Tailor & Cleaners went above and beyond to take care of such a special project for me."
• "The entire staff is so friendly and above all are very reliable."
• "Their customer service is fantastic (shoutout to Kerby!), and I'm always happy with the quality of the work."
• "So kind and so helpful. The team gave me their honest opinions during the alterations process to ensure I’d get exactly what I was looking for."
• "Kerby and the rest of the team are amazing! I’ve always had a great experience with them and are so considerate and accommodating."
• "The owner and staff are very professional, friendly and accommodating."

Cons:

• "Sadly the worst experience I have ever had at a tailor."
• "Rude and rigid owner who refuses to take responsibility for mistakes."
• "Terrible service, theft, and a childish owner."
• "Awful service! Doesn’t care about its customers and remarked rude."
• "The receptionist said their sewing machine broke and I responded that the right thing to do would have been to inform your customers."
• "They basically held my clothes hostage and refused to return it back."
• "This is probably the worst experience of my life. I am only sharing so the neighborhood can be aware of the discriminative behavior of these people."

Quality of Work

Pros:

• "Village Tailor did a great job altering a new suede jacket."
• "Unbelievably quick & thorough tailor. I brought in my linen pants to be taken in and Village Tailor did a perfect job."
• "They did an absolutely perfect job!"
• "Their work is amazing and their customer service is fantastic!"
• "These guys have done consistently excellent work on my favorite leather jacket."
• "The quality of their work is unbeatable and they are always on time and reliable."
• "They did a beautiful job on my alteration."

Cons:

• "Super pricey, and not very timely."
• "Owner refused to provide a refund or any form refund for losing my property."
• "Extremely poor/late service followed by owner STEALING, the dry cleaning and lying to police about it."
• "Last week they returned the dress with a piece of mismatched ribbon."
• "Ultimately they did not finish the pants in time for the event and then charged me $70 when I went to pick them up later."
• "When he went to pick them up the stitching on his jacket was horribly crooked."
• "Brought a brand new pair of $600 pants for simple tailoring. They did absolutely nothing and they removed the brand tag so it's absolutely useless."

Turnaround Time

Pros:

• "I dropped off a dress to be hemmed and was expecting it to take a few days, but it was ready in just a couple hours!"
• "They were able to complete my alteration in 24 hours and it was perfect."
• "AMAZING tailor. They did a same day turn around for me very quickly and perfectly."
• "I had to fly out of the city last minute and my dry cleaning was not expected to be done before I was going to fly out! Sure enough they had my clothes done before I was leaving!"
• "I dropped my suit off on Friday evening and it was ready by Wednesday afternoon!"
• "They fixed it without hesitation and in time for my business trip."
• "I had a last minute dress repair and Antonio got it done in less than 24 hours and it fits perfectly."

Cons:

• "I gave a few small jobs for tailoring and kept waiting for weeks only to go back at the third week to find they lost my pants."
• "The shop consistently made promises of delivery day-after-day."
• "They assured me the pants would be ready, at latest, on (5/12). Went to shop on 5/12 they said 'sorry they are not ready come tomorrow', but the same thing happened when I went on 5/13, and once again 5/15."
• "They promised my tailoring would be ready on a specific day by 130pm, but it wasn’t ready until 2 days later, and I never received any communications from them."
• "This literally escalated to the point where we had to CALL THE POLICE, and even then the owner lied to them, a felony offence, Obstruction of Justice."
• "They basically held my clothes hostage and refused to return it back."
• "DO NOT GO HERE - Owner is a liar and would not return my clothing."