Bob's Discount Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "All employees and manager were gracious and well informed about the mattresses we purchased."
• "The salesperson, Nick was very helpful. He assisted us in making our selection and did not try to sell us anything we did not want or need."
• "Customer service was prompt, experience, was great."
• "Stacey was a Great Sales Person. She Helped Match All our Furniture for Us and Personality was Wonderful!!"
• "Keith was an amazing sales representative who helped us thoroughly through the purchasing process."
• "The team at Bob's Discount Furniture in Staten Island are amazing! My shopping experience was absolutely wonderful."
• "Sales representative Keith was extremely helpful, knowledgeable and Professional."

Cons:

• "Do NOT bother with this store or their staff. They will tell you what you want to hear and then you will pay the price down the line."
• "This is the worst furniture purchasing experience I’ve ever had."
• "The first customer service person I spoke to was not helpful."
• "The 2 girls at the cashier not helpful or Interested in assisting customers."
• "Very poor customer care. Will never come back and will never recommend anyone for Bobs. Disappointed!"
• "If I could leave zero stars I would! The worst company and the worst Customer service I’ve ever dealt with."
• "I have never experienced a more discriminatory environment in my life..I paid for 7 piece sectional set..received only 6 pieces..this place is horrible..please dont shop here..go to Raymour and Flanagan."

Product Quality and Price

Pros:

• "Bobs has great functional furniture and amazing customer service."
• "The manager and staff were extremely helpful and In the end, I purchased the Luxe living room set, a matching dining room set and a fireplace."
• "We just received our TV stand, and it looks great in our living room."
• "We have furniture from Bob's that we bought 16 years ago!! We know we are going to love our baby's new big girl bed!"
• "The price and quality is the best in Staten Island."

Cons:

• "The quality of the furniture for the price paid is lacking & they do not bend policy to accommodate the customer."
• "I was expecting to pay $3,500 for a sectional I seen on their website but wound up paying $4,800 for a different sectional."
• "Purchased a couch from Bob's, and it broke within a year after normal use."
• "Furniture falls apart after just a couple of months. Replacement furniture just as bad."
• "If you want furniture that looks good, but breaks down within a short period of time then this is the place for you. PLEASE PLEASE PLEASE don't buy their 'goof proof' 'warranty.'"
• "Me and my wife are more than frustrated with the long-term quality and sham coverage of the furniture."
• "Bought bed frame, used it for 11 months and then it collapsed, contacted bob discount all I got was to contact the insurance company even though it was still under manufactural warranty."

Delivery and Stock

Pros:

• "My couch delivery was FAST and affordable! I ordered it that Tuesday and received the couch delivered to my house by Friday."
• "The delivery service was excellent - they were on time, prompt, and cleaned up everything before leaving."
• "The delivery men were wonderful. They were early, quick and orderly."