Burger King Reviews Summary

Customer Service

Pros:

• "One of the better 'Bodegas' in Jersey City. Very friendly staff, good $3 Deli sandwiches."
• "Our order is always correct and the service is fast."
• "The staff is always super friendly and whenever we have the kids in the car they always get a little crown."
• "I was the only patron so the service was quick and polite."
• "All 3 of my experiences with this location have been outstanding (compared to other fast-food restaurants)."
• "The manager was kind enough to grab a staff member, they were cleaning cause it was dead the lady running the register took my order quickly and had it cooked and bagged in less then 5 minutes very on point would recommend."
• "The drive through staff is attentive and courteous."

Cons:

• "Feels like they always are looking at you wondering why your even there."
• "She didn't seem to be in a hurry and she was pretty rude."
• "Drive-Thru cashier was rude and hard to understand."
• "Worst service ever. No one can read."
• "Girl on the register was playing games on her phone instead of listening for accuracy for my order."
• "indifferent doesn't nearly do justice to the attitude the staff has towards its customers."
• "Rude and disrespectful would be sugar coating the actual adjectives that described these individuals."

Food Quality

Pros:

• "the food is hot and flavorful, the presentation of the food is way above the average fast-food restaurant."
• "The Impossible Whoppers were very good (on multiple occasions) since I'm Vegetarian!"
• "Go here weekly using the burger King app. Food is fresh for fast food convenience."
• "The food we ordered was ok, the burger was dry, the fries were good, the nuggets were good, and the Sunday pie was probably the best but that's probably because they don't make it there."
• "Burger was tasty."

Cons:

• "This place is filthy. I cannot believe they’re allowed to even run based on what I saw inside."
• "On top was a burnt bun had to remove it along with onions and tomatoes."
• "Consistently serving dry, cold, stale inedible food being prepared by people without gloves or hair nets."
• "Burgers were cold, cheese was cold, buns were stale and cold, soda was flat, fries were intensely dry and inedible."
• "Horribal food. They got half of the party's food wrong and I got food poisoning not to mention the food was cold and old."
• "Fries and onion ring were old and tough as rubber."
• "The food always appears like it's been beat up and tossed around the kitchen floor around before they serve it."

Order Accuracy

Pros:

• "Our order is always correct and the service is fast."
• "my orders are always correct."
• "They have always gotten my order right, which is more than can be said of most other fast food places."