Ron Gordon Watch Repair Reviews Summary

Quality of Service

Pros:

• "Once you see how meticulous his craftsmanship is, you will not leave your watch with anyone else."
• "Ron was able to repair & restore my tag heuer to working condition and it looked great!"
• "Ron has done an incredible job restoring my late father's vintage Rolex Submarine."
• "Ron restored it to all its glory and it is a beautiful piece we will have for years to come."
• "Ron overhauled both watches and now they're both running perfectly and looking great, too."
• "Ron Gordon Watch Repair brought a vintage Rolex back to perfect working order."
• "Ron did an absolutely amazing job restoring my vintage 1950s Cauny watch."

Cons:

• "Ron told me it would be 'at least $500' to work on it... and then later he gave me a quote for $2,700, which I declined."
• "I wouldn't be posting this review if he had responded to my email, but alas communication doesn't seem to be his strong suit."
• "When I picked the watch up, it did not work at all. It can't be set, won't wind, and doesn't run."
• "BEWARE: cuts corners. I went there to get a bracelet resized for an oris watch... After two weeks, the watch came undone."
• "Im disappointed. Went in yesterday to have my Rolex Submariner watch strap changed... He charged me $85."
• "I'm pretty heartbroken that I could have had it up and running to show off on my special day but did not based on his advice."

Customer Service

Pros:

• "Very friendly and knowledgeable. Would definitely recommend."
• "I couldn’t speak highly enough of the service Ron provides - professional, honest, knowledgable and so helpful with sourcing an original watch band for my watch."
• "They both spent time with my wife and I and answered all of our questions, and gave us great advice we didn’t even know we needed!!"
• "Staff were efficient, courteous, and upfront about pricing and timing."
• "Customer service is also the best, they called me and told me that my son's watch was ready and as reported it was ready for pickup."
• "First time visit and I was so impressed with the friendliness and professionalism of the staff."
• "Ron treated myself and my family's heirloom with the same care and respect that you would anticipate him to treat his own family's property."

Cons:

• "I will for sure never bring my business here since the owner might sue me if I am not happy about the service."
• "Shoot, the receptionist lady heard me taking my watch back she gave me the attitude and the owner Ron was the same thing giving me the rude attitude."
• "Ron's assistant yelled at me on the phone (I asked her to stop yelling so we could discuss) and ultimately hung up on me."
• "Anyplace that sues someone for an online review should be avoided."
• "I was in shock and was also taken aback by her abrasive attitude."
• "I will not be going back here and will not recommend it to anyone."

Pricing and Efficiency

Pros:

• "Over the years I have purchased 6 watches - Tag, Breitling, Hamilton, Tissot - all at very attractive prices."
• "I am very happy how pretty is the bracelet now with no scratches and the watch is running perfectly with new seals and deep maintenance to the machinery."
• "They were very friendly, fairly priced, and I love my watch!"
• "Got it back in beautiful condition, sooner than the estimate, and for a reasonable price."
• "Efficient, communicative and very reasonably priced."
• "They fixed the watch in less time then they originally stated, which was a nice surprise!"
• "The price was very reasonable."

Cons:

• "He charged me $85. I will not be going back here and will not recommend it to anyone."
• "If Ron has money to blow on a lawyer to sue over an online review, he is charging way too much for fixing watches."
• "Took them a week to exam the watch. Ron gave me the quote and cost twice as the manufacturer's repair."
• "I highly recommend taking your business elsewhere."
• "I recommend looking elsewhere."