Wegmans Reviews Summary

Store Layout and Design

Pros:

• "Big beautiful building and layout, well-organized."
• "Typical Wegmans store layout and design."
• "Everything was well stocked and the store was amazingly clean."
• "The store is clean and beautiful."
• "An amazing store with so much to pick from! Hot food section with all types of meat and sides, Chinese food bar, a hamburger grill, sushi made to order."
• "They have everything! Wegmans is great. They have such a big store."
• "This store is really nice inside. Very organized."

Cons:

• "It was utter chaos trying to navigate."
• "I tried to do my actual grocery shopping but I didn't know the store layout and neither did anyone else."
• "So disorganized that it took over 1 hour to find staple items."
• "The store is set up very poorly. There is no flow or movement, it's very strange."
• "It's different than typical groceries stores I have been too, maybe because of how wide it is and when you enter I didn't really realize there was more over on the far right."
• "I do find the way the store is set up to be a bit difficult to maneuver and find things."
• "The layout definitely took me a little while to get used too."

Product Selection and Quality

Pros:

• "Quality service they have great prices on a lot of options like meat and pasta."
• "Very large choice of vegan and other plant based products such as proteins, super foods, and meat alternatives."
• "The selections of everything!"
• "They also have a nice beer selection."
• "Wegmans has the most helpful, kind, and attentive employees that I’ve ever experienced in a grocery store."
• "Great selection of foods. They have everything you could possibly need including international foods, gourmet cheeses, fresh to-go meals, and baked good!"
• "Fresh fresh fresh. From meat to seafood everything is always fresh."

Cons:

• "Pricing on some things is average on others above average."
• "One thing that bothers us both though is that the lights in the grocery store section cause us both headaches for some reason."
• "The Wegmans brand is always cheaper than any generic brand."
• "The chinese bar was TOTALLY dry."
• "The only items we found that were on our shopping list was Chiavetta's marinade and Bison chip dip. NO loganberry soda, NO Fowlers (or any other) sponge candy, NO kummelwecks, NO Chef's pasta sauce, NO Battistoni pepperonis, NO pizza logs, NO Labatts Blue, NO Molson Golden, NO Genesee Cream Ale, and NO Rooties blue cheese dressing."
• "They don't have like the one that's called a Chipotle black bean corn burger with mushrooms that has texture."
• "The vegetables were dried out the chicken and broccoli products were wilted, brown and dry."

Customer Service

Pros:

• "Wegmans has the most helpful, kind, and attentive employees that I’ve ever experienced in a grocery store."
• "Staff is plentiful and courteous. Staff eager to assist customer."
• "Everyone was very nice, store is well it’s wegmans aka amazing."
• "The folks working back there in the pizza shop are as nice as can be."
• "Staff is always helpful to help and answer any questions."
• "Most employees I've dealt with are kind and helpful."
• "Their customer service is always so kind and willing to serve."

Cons:

• "I’m not happy with the new bag policy."
• "The staff is not very friendly, efficient or well trained."
• "The snooty cashier made me feel even worse because I complained."
• "Neither would help me other than to point to the bakery section."
• "She finally walked me to the bread section and then laughed at me again before walking away."
• "Sorry but your people in customer service didn’t seem to give a R.I.P."
• "My biggest gripe with this store was related to blatant discrimination a cashier displayed against my son with special needs."