Long Island Tent & Party Rentals Reviews Summary

Customer Service

Pros:

• "Agents were helpful and knowledgeable."
• "Everyone is extremely professional. Pleasure to do business with them!"
• "The office was extremely helpful and the installers were very professional."
• "The staff is helpful. They are patient and work with you to help with your event vision and provide quick responses which is really appreciated."
• "Customer service is always wonderful! Helpful, courteous and patient staff (both over the phone and in person)."
• "The phone call and email response was attentive and pleasant."
• "The office staff is helpful, asking all the right questions to make sure we have everything we need."

Cons:

• "They do not care about their customers."
• "The customer service experience is horrible and I do not recommend."
• "This group proved to be extremely unprofessional, did not respond to any outreach and provided the worst possible customer service."
• "Terrible office staff!! This place is extremely unprofessional!"
• "The customer service at this business is the worst I have ever dealt with in my entire life."
• "There was no customer communication service."
• "We will NEVER recommend this company to anyone, especially given the thousands of dollars we paid for horrible service and equipment."

Delivery & Setup

Pros:

• "You made it the very best party! Delivery was easy."
• "The set up was on time as promised and looked great!"
• "They are very prompt with the set up and take down of the tent."
• "The crew showed up on time and installed the tent very fast."
• "Was setup on time and taken down on time."
• "They show up on time to drop off and pick up."
• "They called with a set up time and arrived at that time."

Cons:

• "They didn't show up until 8:30 pm, kept calling company and got the machine."
• "They then had to return the day of my event to setup which delayed my setup time."
• "They told us they'd be back the next day to drop them off. NEVER SHOWED."
• "They came late Friday. They were supposed to come Wednesday or Thursday."
• "They showed up almost 2 hours past the window of time to set up the tent which was a huge inconvenience."
• "They forgot to put in my order after I sent over the forms needed and called to confirm afterwards causing the delivery of our tent to be delayed until the day of the event."
• "They arrived outside of the delivery window and when they arrived the tent I ordered did not fit despite having many conversations and sending pics and videos to the team about my event space."

Product Quality

Pros:

• "The tent was huge and absolutely gorgeous."
• "Their tent and dance floor were absolutely beautiful!!!"
• "LI Tent & Party Rentals allowed us to have the 'micro-wedding' of our dreams."
• "All of the equipment came in great shape and everyone involved was a pleasure to deal with."
• "Such an amazing company! Provided everything from tent, lighting, chandeliers, farm tables, linens, cocktail tables, wine barrel bars, and more for my backyard wedding."
• "Our own backyard was transformed into a beautiful event space."
• "The tents were absolutely beautiful and perfect for my winter wonderland theme birthday party."

Cons:

• "The only reason why it's not a 5 star is because some of the chairs were a bit dirty."
• "When tent arrived it had a yellowish color, and patches in tent."
• "Rented a tent for communion, tent had holes that had to be patched."
• "The 80 chairs we rented were also very dirty, and looked like they hadn't been cleaned in years."
• "The tent was ripped in two places and all the Velcro holding the sides were covered in mildew."
• "The tent came FILTHY, the chairs were so dirty & disgusting we had to power wash them before our event."
• "Tent was so dirty and disgusting wine stains everywhere, mud, dead bugs, and holes and silver masking tape patches everywhere."

Price & Value

Pros:

• "We shopped around, and they offered the best prices."
• "The prices are so fair and reasonable for all they provide!"
• "The price that we were quoted was cheaper than many other places that we looked at."
• "Always reliable & great pricing."
• "Great pricing! As a nonprofit, we appreciate companies that actively 'give back' to strengthen our communities."
• "They have great pricing and wonderful customer service. They really want a happy customer."
• "It was costly (reason for the 4 star instead of 5) but I would hire them again with the comfort of knowing I will get what I paid for."

Cons:

• "I didn't realize at the time but they were WAY overpriced."
• "Yet my 20 by 30 with table and chairs and lights was way over $500.00?? Zero extras."
• "The price may seem as the most reasonable, but you GET WHAT YOU PAY FOR."
• "Worst company ever. I had rented a tent from them the summer before and my husband and I were disgusted at how dirty it was."
• "They gave me tables bigger than originally promised meaning that the linens we bought did not fit."
• "My sister got the same exact 20 by 30 tent including table and chairs and lights for 350.00."
• "We will NEVER be using this company."