ShopRite of Somers Point Reviews Summary

Customer Service

Pros:

• "I had a wonderful experience. The cashier Joe is a saint."
• "Staff is helpful and knowledgeable."
• "The customer service is fast and friendly."
• "I love ShopRite and I love the employees they're always there to help you find things when you need it."
• "Love this shoprite more then the one in English Creek the staff here are wonderful."

Cons:

• "Now the people who are there to 'help' with any issues at those lines are ALWAYS rude and always ho-hum if they have to help you with literally ANYTHING."
• "Today was the first time I see a cashier there with an attitude and bad temper like 'Linda'."
• "Extremely disappointed with Somers Point Shoprite, she just shut me down!"
• "Terrible customer service. Go to ACME instead."
• "Worst customer service in the world at the service desk."
• "The short older woman with black hair at the far end self checkout was enjoying verbally abusing customers about to use self checkout telling them they have more than 20 items."
• "The manager acted as if we were inconveniencing them and lacked any empathy for our situation."

Store Layout & Cleanliness

Pros:

• "Thank you Absecon Shoprite for coming through, the tart was amazing."
• "Love love love pricing is great store is clean food is always fresh."
• "It is always very clean and well staffed."
• "The store is always clean and it's easy to shop."
• "Store kept clean with sanitizing supplies available."
• "It's kept clean and stocked."
• "This Shoprite has one of the biggest selections of organic foods I have ever seen!"

Cons:

• "The store is overwhelmingly busy at all hours, but there’s never more than a couple registers open."
• "The whole place is infested with bugs."
• "This store is extremely overwhelming and most people that works here don't know where anything is."
• "It's a big store, but some items are hard to find because they aren't shelved properly as compared to other ShopRites, it seems like things aren't where they are supposed to be."
• "Crowded and self checkout sucks, why would you put the self checkouts as far from the exit as you can?"
• "The onions are never fresh? Doesn't matter if it's day or night, rain or shine, the onions always look like they're about to spoil."
• "I am.so sick of going to this store and buying expired food."

Pick-up & Delivery Service

Pros:

• "I always get pick-up, just got to learn the best times to go."
• "I recently started using their delivery online service and signed up to be a member."
• "I placed a large online catering order from this location and was impressed."

Cons:

• "By far the worst pick up service. Always waiting >30 minutes for my order to come out."
• "Worst ever ordered deli 732pm pkup was for 8pm waited till 845 pm to learn they shut deli early."
• "The last two orders that I did with Shoprite online where more trouble then anything."
• "Tried delivery from shoprite in Somers point. They arrived over an hour and half later than scheduled."
• "ShopRite charges extra for their ShopRite at home pickup service, but their website and app are so broken."

Product Selection & Pricing

Pros:

• "This Shop Rite store has everything that I've seen in any other Shop Rites."
• "They have a great gluten free section, which is important to me because I have celiac disease."
• "Good prices, good selection of products - including a nice spectrum of products for people with specific dietary needs or preferences."
• "Huge prepared foods section, usually pretty good food. The store usually has what I'm looking for, although the regular pricing can be slightly higher then other ShopRite stores in the area."
• "They have great sales all the time."
• "We buy organics and conventional and the selection is good."
• "Great produce and meats, and it's very clean."

Cons:

• "However they always take away things I like."
• "They insist on wrapping organic produce in packs of 2 in plastic wrap for absolutely no reason. Shame!"
• "All fruits that you have on sale are for trash. Frozen, defrosted..very expensive."
• "Having a 20 item limit in self checkout is such a waste of what was once an efficient resource."
• "The store has an ample selection of products but ended up closing over 35 minutes early."
• "Prices going up and product availability getting worse."
• "Their bait and switch techniques caused me to get things I thought were one price only to get to the checkout to find out a smaller version was at the price I thought was for the bigger version."

Accessibility & Convenience

Pros:

• "Quick if you know what you need but don't get distracted."
• "There's plenty of free parking, the lot can be congested at times, tho."
• "Most people in self checkout are so much faster compared to the standard checkout lanes with only a few items."
• "Seem to be generally lower prices than Acme, and they have price club sale items constantly."

Cons:

• "The parking can be a little rough at peak times, but there really isn't much space to expand."
• "The deli situation is out of control. 45 minutes to get a few slices of lunch meat?"
• "For the last couple of weeks the electric carts DON'T WORK!"
• "They do not have enough handicap parking though, we always end up having to park somewhere in the back of the lot."
• "2 staffed check out lanes. And now the self checkout has a 20 item limit."
• "Self check out is 20 items or less but they dont open more check outs so you have to wait in long lines for 23 items and the employees in self check are very rude."