GIANT Reviews Summary

Customer Service

Pros:

• "The store manager is great. He is old school. Customer service isn't just a smile and a greeting."
• "Always clean and very friendly."
• "The people are very nice and personable."
• "Rachel and Elyce made my visit pleasant also. What a team effort!"
• "A very nice young man greeted us at the door with a pleasant 'Good morning'."
• "The Giant's staff was attentive and very helpful."
• "Customer service is wonderful and that is hard to find these days."

Cons:

• "This place is ran by idiots and drug addicts."
• "They are absolutely unwilling and incapable of responding to the needs of the handicapped."
• "I stopped in the store the other day.. I went over to the produce section I asked Produce clerk for help he was horrible.. Snapped at me because I inquired about Spinach that was missing on Shelf.. RUDE"
• "All the workers except the guy at the seafood counter are great. Everytime we go to buy seafood this guy is so RUDE."
• "Had a very rude and disrespectful encounter with an employee named Desiree."
• "I was shopping at the willow grove giants..this morning around 6 :20...someone name's deby was grumpy 😡 and mean...not professional at all...ruined my morning."
• "Went grocery shopping tonight and used the self check out line where an employee named Tricia (Trish) operating the self check made me feel very uncomfortable."

Selection and Availability

Pros:

• "Whether you’re looking for fresh sushi rolls, prepared foods, floral items, a deli, alcohol, organic or non-organic produce, fish, poultry, meat, cheese, etc, this location offers a fantastic selection."
• "Quality of everything is excellent."
• "Huge store. It has everything that you would be looking for. They have a large variety of food, cooking classes, childcare, and much more."
• "Produce is amazing at Willow Grove Giant! Always fresh and juicy."
• "They have a half of an aisle of just popsicles, frozen!"
• "The organic section is fairly large compared to other nearby stores and I can always find everything on my list."
• "Really great selection of food. The produce selection is especially good."

Cons:

• "I bought 12.73 lbs of raw chicken for meal preps and got it home and measure it raw and it came in at 9.3 lbs."
• "Spent 40$ on chicken breast and had to return it multiple times in a day."
• "I love giant and I know they are going through a transition but a lot of empty shelves and aisles were crowded with stocking carts and associates filling orders plus a lot of customers! Took me over two hours to shop."
• "They never have anything in stock! It's like they get the leftovers from other stores."
• "The shelves are quite frequently empty. Cans are dented, poor variety and selection."
• "Item after item not in stock week after week."
• "They often are out of spices and some vegetables I want."

Pricing and Value

Pros:

• "I’ve saved a lot by buying their store brand products and I’ve never been disappointed by them."
• "Giants prices are reasonable."
• "Their sale prices are very competitive."

Cons:

• "Put up a sign that says you check ID for 5$ cold medicine. Every other store has up signs."
• "EDIT: yes, I've tried your coupons. The point is that your everyday prices for certain items are WILDLY more expensive than many other local grocery stores."
• "The prices seem a bit higher than some of the competition."
• "I guess they'll only be environmentally sustainable if the customer pays for it."
• "Not happy about the steaks I bought and cooked so they could not be returned! You could taste that they were frozen and thawed and refrozen."
• "Second time this week I purchased expired produce prepared 'fresh in-store'."
• "A lot of items are either out if stock or low."

Convenience and Experience

Pros:

• "I really appreciate the hand held technology for faster check out and device readers that can scan from my phone."
• "They offer babysitting in the tree house."
• "The layout of the stores also really convenient for finding what you're looking for."
• "Ordering online is seamless, and your owns will be loaded right into your vehicle, or delivered to you."
• "Open 24/7, wide range of inventory, 12-pack shop, Peapod pickup, and scanIT."
• "The self check out was pretty convenient and loved the experience."
• "Curbside pickup is available and seamless to use."

Cons:

• "I just don’t like the limit on how much alcohol you can buy."
• "Nothing special standard Giant food store they did have this odd thing of having to buy your beer over an area and pay for it at a specific register."
• "They need to make sure no one is dead from using this service or getting stalked."
• "Nothing is worse than going on Google Maps all to find out that they close at 11:00 p.m. instead of 12:00 a.m."
• "Would've been nice to know before I made the trip that the butcher is only there until 1:00 pm."
• "Giant can take your money for groceries until 12am, but if you have an unsatisfactory purchase at 7pm there is no good customer service for returns."
• "How do you order any food in the Marketplace if there isn’t a single person working?"