Wegmans Reviews Summary

Store Atmosphere

Pros:

• "The store is always clean and organized."
• "It is a beautiful store! We don't normally shop there but we may start to."
• "Who doesn't love Wegmans? Huge store. Always bustling."
• "It's like the Disney World of grocery stores. haha"
• "It’s large, clean, well set up, has a lot to offer."
• "The design of the store's departments resembles village streets with spacious showcases."
• "Everything is neatly situated. Its clean and the cashiers are very friendly."

Cons:

• "This place is insanity regardless of day or time. I don't enjoy shopping at Wegmans."
• "Gridlock due to crowds."
• "Way too crowded so I only go here to get a gift certificate for my sister."
• "Parking lot is insane."
• "You can't take more then five steps straight without being cut off or hitting another shopper."
• "Not really a fan of the parking lot for this one."
• "There's always a gross smell by the flower department, probably because they put it in the back of the store instead of the front to get better ventilation."

Product Quality and Selection

Pros:

• "Their food is so fresh and high quality."
• "Good quality food for not too steep of a price tag."
• "Amazing store! Fresh produce from fruit to vegetables."
• "Their fruit and vegetable selections are great."
• "The range of fresh and cooked produce is huge and very cheap."
• "Wegmans has some of the best produce in the area."
• "Unmatched produce selection. Tired of orange carrots, celery and broccoli? This is your place."

Cons:

• "All their pastry tastes like cardboard."
• "The macaroni and cheese is awful. Tasteless. No cheese flavor, overcooked pasta."
• "The produce section last night needed some attention. Really hard to find good onions, many were beat up and some of them moldy."
• "Vegetables and fruit are frequently out of date and covered in fruit fly eggs."
• "The quality of the Vegetables are not always good."
• "Everything over priced in fresh food section."
• "The hot food is mediocre at best, kind of reminds me of Golden Corral."

Customer Service

Pros:

• "People that work there are very friendly, helpful and polite."
• "Thank you Wegman for providing such a friendly and clean service!"
• "The service in the store is great, very welcoming and they have everything."
• "Their above and beyond kindness makes you think of places like Trader Joe's or your local Mom and Pop store."
• "123 checkout...great customer service from DEBBIE. She was friendly and efficient!"
• "The staff is amazing!!!!! They go out of their way to accommodate you!"
• "The staff was very friendly."

Cons:

• "The staff is just plain rude whenever we try to ask questions."
• "I truly feel that the customer service has gone downhill."
• "Today I went into the store on my lunch break... and the cashier had a very judgmental attitude in my personal opinion."
• "Got my head bitten off by some guy stocking herbs last year because I asked if they had any rosemary."
• "The older black woman serving the premade meals at the Mount Laurel location was less than friendly."
• "I tried calling the store to report it, but they were a bit curt with me and honestly seemed annoyed that I was even calling."
• "We were severely scolded and literally yelled at by the bakery department and another employee because my guests were taking a couple of pictures."

Pricing and Value

Pros:

• "The prices on grocery items were mixed, some were fair deals and others over the roof."
• "Good quality food for not too steep of a price tag."
• "Whether you're buying national brands or Wegmans' own licensed products, you will be impressed with reasonable prices you'll pay for your groceries."
• "Love this store. Great selection, quality and prices...& on site good priced liquor store!"
• "Their food variety in their market is always fresh and prices are reasonable."
• "Great products, good prices."
• "The prices are reasonable for the quality of the product."

Cons:

• "So they decreased their staffing but increased prices by quite a bit, disappointing."
• "The prepared food bar can get pricey by weight."
• "It's beautiful has an amazing lunch/ dinner hott food area... But I always find it Alittle loud and crowded and sooo OVERPRICED."
• "Great store with a massive selection but a little over priced on some stuff."
• "Food quality and selection are good, but prices are high."
• "Some items are overpriced."
• "For a simple 'buffet' style meal where you pick and fill a container, the pricing is EXTREMELY high."

Store Layout and Accessibility

Pros:

• "The isle were label to a point of convenience."
• "Plus their hours are great - I usually go late night, easy to shop and it’s always empty!"
• "Seating area is clean and the free WIFI is good."
• "The design of the store's departments resembles village streets with spacious showcases."
• "They even have a private room for meetings or events and AV equipment and a projector screen for presentations."
• "You can find most anything, fresh fruits, vegetables, dry goods to pharmaceutical needs."
• "It has everything. Prepared food, ready made sandwiches, to order sandwiches etc."

Cons:

• "Could have more cashiers on hand at busy times."
• "They're open till midnight but as of 7pm their cheese selection is packed away, shelves are half empty produce is being covered."
• "It took me 30 minutes and 4 workers to find the british food section because no one knew where it was, which was very frustrating."
• "The store has good selections, somewhat friendly, but low quality with high price."
• "The store is confusing and the layout has items separate."
• "Their stores are TOTALLY confusing."
• "Why on earth is the liquor in a complete separate section? Why do I have to pay for any liquor separate from my groceries?"