GIANT Reviews Summary

Staff and Service

Pros:

• "The employees are helpful and courteous."
• "Great friendly knowledgeable staff always right there when you require assistance with your order."
• "Sam in the floral department was amazing. She did an excellent job making a special arrangement for me."
• "Cashiers are very friendly and helpful."
• "The staff are always helpful and there’s always an accessible manager willing to assist if needed."
• "Even have employees that know how to offer the best customer service (taking me over to where the item was so I wouldn't pass by it and showing)."
• "The employees were exceptional!!"

Cons:

• "The guy behind the deli counter(I think his name is Chris) had a bad attitude."
• "One of those times involved one of your employees being very rude and just repeatedly yelling 'closed!' at me."
• "Lazy personnel. Needed to return items. Store opens at 6 AM. However, customer service center opens at 9 AM."
• "Customer service in this store is poor, calling, in-person, etc."
• "I'm disappointed & annoyed on several levels- customer service doesn't want to be bothered."
• "We Thank your management for ruining my baby's first birthday!!!! THANKS"
• "Absolutely horrible experience at the deli."

Cleanliness and Layout

Pros:

• "The store is clean and has a happy little robot named Marty that patrols up and down the aisles."
• "Wide open, unobstructed aisles."
• "Also the place is constantly clean and stocked."
• "Always clean, stocked, and friendly staff."
• "The store is always organized and very clean with friendly employees willing to help."
• "It was well-lit and very clean."
• "Giant at Upland Square, Stowe, Pa is clean, well stocked store with a great produce dept and a wonderful bakery."

Cons:

• "The store is dirty and stinks."
• "There was trash all over the floor threw the entire store."
• "The store is very cluttered making it hard for people to pass each other in the aisle while shopping."
• "The bathrooms had trash and toilet paper on the floor."
• "Their baskets are extremely noisy, and wheels will lock up while in use."
• "Most carts rumble loudly or squeak due to bad wheels which makes some carts hard to push or turn."
• "Do not use the air at the Giant pumps located in the shopping center. It does not return your coins."

Products and Pricing

Pros:

• "Love Giant! Especially when they have their sales."
• "Giant has what I need every time."
• "Fresh meat, seafood, clean aisles, assortment of different brands, the International aisle is great, the bakery is so delicious."
• "Great selection on vegan products!!"
• "Prices are a little more then other stores however, the seafood is always fresh."
• "Good prices, normal selection of products."
• "Great variety and prices are fair. Offers a lot of specials so save those coupons."

Cons:

• "I bought a package of store brand corn beef, big mistake."
• "It's been a while that I've shopped at Giant and I'm sorry to say that the brands I've used for years are no longer available."
• "However, they don't carry some things like purple potatoes, which I have to drive to Allentown to get."
• "The prices are very expensive compared to the last Giant I have shopped in."
• "A lot of fat, not tasty and I am considering throwing the rest in the garbage."
• "You need to watch the meats you get from them. I brought their hamburger and as soon as I opened it you could smell it was bad."
• "The prices are out of control and the food is not that great."

Convenience and Accessibility

Pros:

• "Gas prices are rising, giant offers great point systems that will dance loads on gas prices if you buy the items on the head sales lists."
• "There is plenty of parking including wheel chair spaces and electric vehicle car port stations."
• "Use Pea-pod app. You can shop and pay from home, select when you want to pick up and they will load your car when you get there!!"
• "The entrance is also wheel chair accessible."
• "The Curbside Pickup is very convenient and it's fast & easy."
• "Everything they sell is pretty much always available."
• "Very affordable and getting money off gas from the Giant card is a nice bonus."

Cons:

• "Every time you need to check the printed receipt to be sure any specials, such as extra gas points or price reductions, have been appropriately added or credited to your account or bill."
• "They are making the points for gas more difficult to get."
• "DO NOT BUY GAS HERE. I went here today and bought gas at the pump via debit and they put a $100 hold on my account."
• "I hate that since COVID it's no longer open 24 hours."
• "Went there at 6 am during 'seniors only' hours and there was younger people (mid-thirties) in store shopping."
• "The point are great when you're on a budget...but when you say you close at 11pm and i pull up at 958pm i go to put my card in the pump and the guy inside the little building flips a switch and ignores you."
• "Hey so what’s the point of saying your new hours are until 10pm if multiple times now I’ve shown up 10 or 15 minutes before close and the doors are locked?"