Windows and Doors By The Men With Tools Reviews Summary

Customer Service

Pros:

• "Communication is great with emails as to when the windows were ordered and when to expect installation."
• "The men who did the job were prompt, courteous, and professional."
• "I find it amazing how many business do not understand the importance of great customer service, but that's not the case with The Men With Tools."
• "Excellent Customer Service received from Mr. Daniel Portacio on 5/4/24 for showing/demonstrating and explaining in detail the functionality of Thermalast Windows."
• "John the owner goes above and beyond to make sure that the customer is happy."
• "If you want amazing customer service, look no further."
• "The owner, John, truly understands customer service and personally makes sure things are done right."

Cons:

• "I'm not spending 10 GRAND on a replacement door!!"
• "But they need an hour to do this big presentation... the dog and pony show is all about justifying the big money they ask."
• "Unfortunately, I am extremely disappointed with how I was handled as a RETURN customer."
• "Men with tools ** After one winter with 13 of their windows I have two words for you *AIR LEAKAGE” from 4 of the windows."
• "I have contacted the owner and was told by his office he will not come back out!"
• "Will never consider doing business with them again."
• "I would advise anyone to stay far away from this company. They only care about money and have no pride in their craftsmanship."

Product Quality

Pros:

• "They are energy efficient and have dramatically reduced the level of outside noise coming into my house."
• "Windows look great. Installed air tight."
• "The windows look great and we immediately noticed a difference in the draft and noise level."
• "The windows have a large glass area letting a nice flow of sunshine in. They are easy to open to clean too."
• "The new windows installed by The Men With Tools appear to reduce some of the sunlight glare, they reduce the sound to the point where I can't hear the busy cars passing by."
• "Our new windows were installed in early 2015, so they have been through 2 summers and 1 winter already and they really do keep out the heat and cold and noise from outside just like they said."
• "The windows are great quality and my basement is no longer drafty."

Cons:

• "We paid top dollar for these and nail marks, scrapes, and uneven caulking is what we received."
• "I purchased windows back in 2016 and some of the caulking start to separate."
• "All was going well until 9 days after the new windows were put in. In our bathroom (inside of the tub stall) the paint and caulking began peeling when I was cleaning."
• "The wood was wet and smelled like it was beginning to rot."
• "After having another window company install Windows they leaked and caused damage to ceilings and walls, men with tools came out replaced Windows explained the others were installed wrong."
• "This company is an Andersen Renewal knock-off."
• "Great customer service during the sales process. That’s where it ends."

Professionalism

Pros:

• "The men who did the job were prompt, courteous, and professional."
• "The installers' commitment to doing a good job most amazed me about them."
• "The crew that installed our windows were professional and respectful the entire day of installation."
• "Such an amazing team that provided great service. Very neat, polite and professional."
• "The entire crew was quiet, and professional."
• "The staff and installers are professional, patient and proficient."
• "The workers were professional polite careful with my furniture and worked very diligently."

Cons:

• "Yet, in addition to the 'cost of materials' jargon, the new sales manager also pretty much disparaged the old sales team."
• "The only hiccup I encountered, which was mostly out of their control, was rescheduling due to rain."
• "Honestly, my recent experience was lackluster and disappointing."
• "Not to mention I am still waiting on calls back from him and the other manager."