New York Ophthalmology - Jackson Heights Reviews Summary

Staff Professionalism

Pros:

• "Facilities are excellent. Doctor & her stuffs all were truly professional."
• "The staff is nice and patient."
• "Amazing, courteous staff. Always smiling with a kind word."
• "The doctors and medical assistants are patient and nice."
• "Everyone were so polite and professional."
• "The staff is very courteous and answer all your questions."
• "Professional staff from the receptionist, medical assistants and doctor."

Cons:

• "Receptionists not friendly at all."
• "Receptionists have no bedside manner, smile or anything."
• "Asian lady at the front desk was extremely discriminatory."
• "The front desk employees don’t do a very good job of communicating with patients as they’re not fluent in English."
• "Dr. & other employees especially all girls working they are very nice, but the guy from reception and he’s like Middle Age. He have a very rude attitude."
• "The entire visit was very timely and professional except for the Hindi receptionist that was too busy to even talk to me about my follow up."
• "Their service is poor and the young Spanish gentleman working at the front desk need to be retrained in customer service."

Facility Quality

Pros:

• "Waiting time was taken in care, place very clean and keeping distant chairs were in place, hand's cleaners all around."
• "The office is well-organized and spacious, and safety measures are in place."
• "Friendly staff clean environment and very minimal wait time."
• "The office very well managed."
• "The place was clean very impressive."
• "The office was clean and they took a lot of precautions to keep it that way."
• "All their equipment is new the office is clean."

Cons:

• "I always go to Jamaica location as its walking distance from my house ..its chaos over there .. nurses r not professional at all specially Bangladeshi ones rest room is dirty."
• "Very unorganized front desk, crowded wait room and crazy wait time."
• "There was signage asking us to social distance but some seats in the waiting room were close enough for me to touch the person next to me."
• "However I don't think a place is organized or professional if you sit in the waiting room, waiting for someone to take your insurance information and fill out paperwork."
• "This office is racist, prejudiced and discriminatory!"
• "It’s very unorganized place nobody cares about you they just want to use your insurance and take money."
• "Don’t like. Never going to tell anyone to go there. Hopeless."

Appointment and Wait Times

Pros:

• "I went to so many eye dr, this is the only one doing everything on time and very quick."
• "I had an early appointment so I didn't wait long."
• "Organized and efficient - from appointment scheduling, check-ins and exit! The clinic was packed but the wait time was acceptable."
• "It's super clean and you don't have to wait long to get seen."
• "I was called in a very timely manner."
• "Great experience. The staff was very polite and the office very clean."
• "Had a very pleasant experience at New York Ophthalmology."

Cons:

• "New York Ophthalmology has contacted me on a weekly basis, concerning phantom appointments I never made."
• "Left after 45 minutes of just waiting to be checked in."
• "The run 3 hours behind even with an appointment."
• "I waited 1.5 hours after my appointment time to be seen for a 4 minute consultation."
• "Four visits, over an hour wait each time."
• "I was under the impression that I was there for the procedure itself, but was told I had to wait another month for the actual procedure."
• "Staff are also nice and professional but you should expect 1-2 hour wait time even with an appointment."