Address: 4535 Perkiomen Ave, Reading, PA 19606, USA
Phone: +16103704860
Rating: 4.2
based on 125 reviews.
Customer Service
Pros:
"Lowes offers delivery, hook-up, and removal of your old appliance."
"An associate by the name of Brendan was working, and was an arborist. He overheard our conversation and offered to help us."
"One of the employees by the name of Pete helps me out all the time a good guy."
"First I would like to say that Sally at the customer service desk, was extremely professional and courteous."
"Marty went above and beyond! When the product I wanted did not have a defined location, he scoured the store, found it hugging the ceiling, got the right lift, and looped in coworkers to get the sale completed and loaded as a pallet to the vehicle."
"The employee that helped me copy keys deserved all of those stars & more."
"Employees like Myra keep me coming back."
Cons:
"Horrible, Horrible, horrible experience, I wish I can give this store a minus 1 for customer service."
"I will not be back and I will spread the word to other families and friends with vets in their lives."
"You just lost two customers. Your return system really sucks."
"Not very knowledgeable employees, poor efforts on management end to resolve."
"As for the gentleman who brought our pick-up order from the back of the store. He was extremely rude!"
"Don't waste your time here, worst customer service!"
"Worst customer service I have ever seen!"
Product Availability and Quality
Pros:
"This is a great place to find tools, appliances, home necessities and cleaning supplies."
"Lowes is always well stocked and clean."
"Anything I’ve ever come here for, they’ve had in stock."
"A great place to check for appliances!"
"Looking for convenience? Shop online and enjoy the ease of browsing through their vast inventory from the comfort of your home."
Cons:
"The vinyl rug they sold me was 12 feet short."
"Purchased a grill and had it delivered. The electronics starter was inoperable."
"After dealing with 6 different lowes on a certain floor tile that I needed that every store showed as having in stock and going there to find out they actually didnt have it."
"Horrendous shipping. Ordered a bathroom vanity online end of 5/22. Arrived the following week - box was crushed, sinktop was cracked in 2 places."
"The display was a shambles. The wrong cover plates were in the wrong slots throughout the entire display."
"Bait and switch! Wanted new doors...final line ended up over a thousand $$ more than originally quoted and item was changed."
"We spent over $20.000 on our new kitchen cabinets and countertops and these people turn our lives into nightmare!"
Staff and Assistance
Pros:
"Our salesperson, John, was very knowledgeable and helped us purchase the best, not the most expensive, lawnmower for our needs."
"Employees were very helpful and solved my problem."
"The staff and people are great."
"Great experience! Associates were eager to help us."
"I worked with Wayne in appliance department and he was fantastic."
"Dennis was extremely helpful! Helped me load a propane tank into my car safely."
"Diane and Pete are always friendly and extremely helpful."
Cons:
"Finding assistance here is like a game of tag."
"There is never enough help when you needed in this lowes location."
"Call the store. Get bounced around only to be told 'There’s a slight delay but they’re on the way.'"
"Sometimes walking into this place me feel uncomfortable due to that fact that I have been followed by certain employees."
"We were in the flooring department at the store in Exeter PA on Sunday Dec 6th for 1 hr 30 min. We could not find a worker in the department."
"This Lowe’s has some very nice associates but management is terrible."
"Slow slow slow slow service, mislabeled isles, no one is helpful."
Delivery and Online Services
Pros:
"Adam honored the incorrect sale price."
"I will definitely use this Lowes again the next time I need a new large appliance."
"I was able to find the items at Lowe's, after visiting Home Depot, who was out of stock."
"We went to Home depot to buy a dryer and stood there for 20 minutes with out being helped. Left there and went to Lowe's and was helped immediately. Purchased a dryer and was out of there in 10 minutes."
"They made the process to exchange easy and explained what I had to do."
"The third-party delivery guys were helpful and pleasant."