The Home Depot Reviews Summary

Customer Service

Pros:

• "The employees are always pleasant and professional and willing to help you with your purchases or selecting certain paint color, etc."
• "The Store Manager is very accommodating."
• "All employees put customers first, they treat all customers with respect, and are kind when doing so."
• "There's a cart pusher name Tori. He is very helpful and always get great customer service from him."
• "Had a hard time finding carpet,the store manager Did a wonderful job helping me out with a way better carpet and even better price!"
• "The staff was friendly and helped me find the location of the item I was looking for."
• "The customer service associates were very helpful...they got them down very quickly."

Cons:

• "This place is a joke no professionalism they are all lazy and never want to help."
• "The service is slow and sometimes non-existent."
• "Horrible experience the customer service or should I say lack there of is disgusting not enough staff."
• "The store is always in dissaray and there are never carts or staff to help you."
• "Just horrible! I gave this one star because i can't give zero. No help. Items are in the wrong locations."
• "Most horrible customer service experience."
• "Worst experience! Most of the employees had a very negative attitude towards the customers and took most of the carts so you had to carry heavy stuff throughout the messy store!"

Store Organization

Pros:

• "Love this place, for my home improvement projects & tools."
• "They always have what I need in stock or a comparable item."
• "Home Depot is the place to be if you are fixing your own house 🏡 or business up."
• "I have always been a fan of the wide variety of products and competitive prices offered at Home Depot."
• "Typical Home Depot. Quality products."
• "They have everything you need for your home thank you home depot doing business with ya'll."
• "The store is enormous with a wide variety of products you won't find at other locations."

Cons:

• "Worst Home Depot I've been to.. Chaotic, no organization, all self-checkout with not enough available to be used."
• "Bad impression in general. Empty spots on many of the shelves."
• "It's been a whole week, and they STILL haven't restocked these hose fittings!!"
• "This location does not have curbside pickup. Don't even bother with ordering online for curbside pickup."
• "This location carries a large variety of items, but their returns section is less than desirable."
• "This Home Depot is still very unorganized, never has stock, messy everywhere and you can never find anybody to help you."
• "It's always half empty. They never have what I need, associates don't seem to knowledgeable in areas they work, products ripped open an missing pieces an the store just looks unorganized."

Checkout Experience

Pros:

• "Finally found what I was looking for. Its really hard to find an associate to help you, and the lines were really really long. Had to checkout in the garden section where there was no wait."
• "Returns are surprisingly easy!"
• "Free parking, self checkouts line or pay at cashier checkouts."
• "Busy as usual, although they do have a new check out system which speeds up the process a whole lot!"
• "The customer service at the paint station & checkout was GREAT!"
• "Definitely the best and biggest Home Depot I've ever been to."
• "They always have everything I needed if not they could order it if they don’t have it."

Cons:

• "The lines today were ridiculously long, and I felt like I was in Walmart with waiting longer to buy the items I found within 6 of waking in the store."
• "I really hate this store, I was in line for 22 minutes and the cashier told me that she is closed."
• "There are never enough cashiers no matter what time of day you go."
• "Two cashiers were open and at least 20 people were in line so i waited in the self checkout to find that only credit was accepted."
• "I would have used the go carts but 2 people were occupying them at the entry door with their caucus so I had to walk. The aggravation of today's shopping experience made my pain worse."
• "This is literally the worst Home Depot in the country."
• "Self Checkout was bad. The regular checkout was just as long."