"The appliance staff assisted me with my inquiries. That’s a great start so far."
"Jim is awesome, Frank in paint is a special gem who has helped me so much with a bathroom project."
"Lee was very helpful, walking us to Respirator section."
"Great customer service all around! Jeff in appliances was awesome."
"The customer representative Alesha(sp) went out of her way to have the products located, put sold sign on them and processed my purchase on the phone."
"Great assistance from a Pro Services Specialist from the Lowe's Store 0757 Plymouth Meeting, PA."
"Customer service I received from Ethel was amazing!"
Cons:
"Some of the employees did not know where or if they had the items."
"This was not a very good customer experience."
"Ridiculous...we wanted to special order a back door and front door... Fine, I'll go to Home Depot."
"The 3rd party delivery company failed to deliver my dishwasher on 3 separate occasions despite phone calls and emails confirming the delivery."
"We were expecting to be notified by phone when door came in. Your customer service is SEVERELY LACKING."
"Online pricing is not honored at this store."
"Very poor customer service!! ASSISTANT Manager is absolutely unprofessional and shouldn’t be in his position."
Store Experience
Pros:
"The addition of the self-checkout lanes are a welcome update. I never wait in line anymore."
"Good prices and stuff is always on clearance so you could wind up finding a great deal on something you didnt kmow you needed."
"Very clean and a floor plan that makes it easy to find what you are looking for."
"For bathroom fixtures there were a good amount to choose from."
"The store was well stocked and had a lot of items to choose from."
"I went to buy the mulch on sale and there was plenty which is not always the case with a good sale."
"The garden area aisles were packed with plants which can be good or bad depending on your view so I'll leave that up to the reader to decide."
Cons:
"Just stopped in. Workers scatter when you walk into an isle."
"This place is always out of at least one of the items I am looking for when I shop here."
"Nothing new or exciting at this location."
"I was beyond disappointed with the services provided at the lowe's in Montgomeville, Pennsylvania. In particular, the customer service desk and their pricing matching policy."
"Fine for what they have in stock, but AVOID for appliances. Installation was shoddy, haul-away was 2 days late."
"Went for garden trellises 2 out of the last 3 left were broken."
"The store is not easy to navigate."
Product & Service Quality
Pros:
"I am a big user of craftsman tools so it is nice that they have the tools at Lowes."
"Good shopping experience with online order for pickup. Fast and easy."
"The delivery men were very polite, and very helpful."
"Grabbed a couple nice deals at this location."
"We ordered kitchen cabinets to our specifications and they came in a very timely manner and they are gorgeous."
"Customer service replaced my defective Kobalt string trimmer even though it was 1 year old."
"Very clean and organized store! Best Lowe's I've been to! Quick and efficient service."
Cons:
"Never buy an appliance from Lowes."
"I used lowes’ installation service to install my deck, installation work was good however they did not clean afterwards and this is how they left the underneath of the deck looking."
"I now have materials no contractor and am expected to wait 60 days for a refund."
"Service is awful from Samsung!"
"This place sold me a lemon riding mower ? It doesn't turn left nor does it cut."
"New policy sucks: appliance has to be returned within 48 hours."
"Never buy an appliance from Lowes. I ordered a refrigerator from this location in February. They delivered 4 damaged refrigerators in a span of a week to my home."
Staff & Management
Pros:
"Scott and Paula were very knowledgeable and helpful at Montgomeryville store."
"The store manager contacted and resolved the issue. He was very kind and apologized for all the issues."
"Great place to buy from out of all the lowes in the area Jim is my recommended guy and the only reason I wrote this review. You don't find workers like Jim anymore."
"The associate, Don, went in the back and got one for us, walked it to the register, and then helped my husband load it into our SUV."
"One particular employee, Todd, was very helpful to me one day, answering my questions about various things that I needed."
"The associates are very friendly and extremely helpful."
"I want to compliment this location and manager, who was wearing a black hat, who was handling a tough situation today."
Cons:
"Unsatisfactory customer service! ASSISTANT MANAGER JIM is unprofessional and shouldn't be in his position."
"Store manager Lamont Russell Rudest encounter I have ever had!!!! Will never go back to this Lowe’s!"
"Then they sent me a loaner because I complained. Guess what the, the loaner washer leaked all over my floor."
"They didn’t install our washer right."
"They messed my washer and dryer order 3 times!!!"
"The managers are rude and do not care."
"Their in-person store customer service is excellent but when you tried to call them on the phone, it is not only hard to get hold of anyone, service is horrible and rude!"