The Home Depot Reviews Summary

Customer Service

Pros:

• "Customer service is friendly and helpful to best of the ability."
• "Jasmine in the paint section was great! She greeted me with a smile and helped me the whole way through the process of the paint."
• "Jefferson I think his name was, was super helpful and was helping me find the perfect size nuts and bolts for my project."
• "Customer service at checkout was friendly and efficient in the garden shop."
• "Some of the associates are very helpful!"
• "The staff is always very helpful. I am a novice DIYer and have had great advice on my projects."
• "Staff (when you can find them) is super helpful and very knowledgeable."

Cons:

• "I was extremely disappointed when I came here a few nights ago."
• "Almost no one helps you there I paged for help like 4 times no one came."
• "I waited an hour for something and asked three people, and I still never received the product."
• "Ive had several unpleasant interactions with the employees at this location."
• "Customer service at this Home Depot location is unsatisfactory."
• "The worst customer service experience to date."
• "Terrible service especially when I try to finish jobs in a timely fashion for my clients."

Store Organization & Inventory

Pros:

• "Your store is quite refreshing and has raised the bar for Value!!!!!"
• "Home Depot is struggling a little with the Covid19 challenges, but have been very well organized and the managers are working hard."
• "This is my Home Depot. Whatever I need this is where I go."
• "I can always find what I am looking for when I go to Home Depot."
• "Good size Home Depot with large garden section! Store is well lit and typically stocked well."
• "Large warehouse selections in almost any home care items needed!"
• "This Home Depot carries a huge stock of items and very seldom does not have what you need."

Cons:

• "Really a shame, this store used to be great. Unfortunately far from it now."
• "The inventory is always in total shambles or missing."
• "Most unorganized Home Depot ever visited."
• "This place has really gone down. I needed assistance with loading soil and no one ever came to help after 30 min of constant calling."
• "Placed order as item in stock 9qty to only have it canceled because NOT in stock."
• "You can never find an associate to help you with anything."
• "The store itself is pretty clean, however the staff is not helpful."

Pricing & Checkout Experience

Pros:

• "Was In and Out.. Went a purchased a couple adjustable window screens and a lock. Everything was a great price."
• "Ultimately I got everything I needed at a reasonable price."
• "I always make sure to stock up on all my Zep cleaning products, which are reasonably priced, and do a great job."
• "Always a good time. I love to check the oops paint, where you can find a 50.00 gallon of paint for 9.00."
• "Great place to go for supplies! I find most items I am looking for when shopping here!"
• "Very convenient for getting most any project materials and utterly very helpful service."
• "The truck rental is priced very well and they are reasonable with the billing."

Cons:

• "everybody here is great except a few of the cashier. I bought 5 pieces of wood, had then cut into 3 pieces each. When I told the cashier, he told me I was lying, and charged me for 15 pieces of wood."
• "Spend $10,000 and they take 10,000 days to deliver your order, This Home Depot delivery has been the worst experience all year."
• "The check out line was all the way to the back of the lumber section of the store."
• "Not pleased at all! Only 2 self serve lanes open, no other registers open."
• "The checkout lines were severely understaffed."
• "Self checkout usually has no line so that makes this store a good place for a quick shopping experience."
• "The check out line went extremely fast."