Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Danielle in customer service is a ROCK STAR! She knows what to do and how to do and can multi-task better than anyone."
• "Customer service workers are friendly and no longer require receipts during returns, only the card that was used at the time of check out."
• "The Lady working in the flooring department today was above and beyond with being professional and helpful."
• "Today I needed assistance from one of their associates and they were polite and able to help."
• "I was greeted very quickly by a very nice woman."
• "Great Customer Service, kind, and caring."
• "When I asked for help, I was treated with respect and I was taken to where I could find what I had asked about."

Cons:

• "No one around too help, they paige someone to assist you and no one show's up, after 20 minutes."
• "Waited for 40 min in lumber to get an associate. No one in sight, no one answered the service button or desk number."
• "Absolutely understand was in the plumbing department three times was told to wait was told to wait I had no one come over to give me help and had any type of knowledge except one woman and she was the boss but other than that I was kept getting the runaround."
• "Associates a little hard to find for help."
• "Kevin, the store manager was of no help and told me 'Do what you need to do'."
• "In store around 6pm Tuesday afternoon hoping to find a sales associate for binds and curtains but after 20 mins of wait no one was available to help us."
• "Not once have i been in this store and people were helpful."

Product Availability

Pros:

• "Nice to see Lowes carrying more American products."
• "UPDATE WENT back Jan 7, 2021 totally different experience many carts all working and available good move management."
• "Lowe's has become like a Craftsman store a lot of everything the way Sears store has some good tools good prices."
• "Veterans discount worth pursuing, nice savings."
• "They also seem to carry a great selection and varieties of products."
• "The prices are competitive and there is a wide selection of items from home decor, tools, garden, storage options, and more."
• "Lowe's always has what I need."

Cons:

• "The online inventory is not accurate."
• "I like Lowes for prices, but they were out of stock of a lot of items Or I couldn't find stuff."
• "Online order, 2 separate products, multiples of each. Only to arrive after paying online to find out the products were not in stock."
• "Some items only available online or nearly impossible, in my case impossible to order from the store."
• "Placed online order for store pickup only to get phone call later to say they don't have the item. This happened twice in the span of a week."
• "So upset with product unavailability. The shelves are empty but the items are all the way on the top."
• "Pressure treated lumber and decking boards were non existent."

Store Experience

Pros:

• "I love this Lowe’s and, as of writing this, I can’t say enough to praise the current staff at this location."
• "Bridget’s assistance was invaluable in choosing the right appliances, and the Lowe’s delivery service was flawless—smooth and punctual."
• "It's a lot cleaner and more organized than their competitors."
• "This place is clean and well stocked. Employees go out of their way to solve any problems that come up."
• "Store is always clean and well stocked."
• "Really clean and presentable store."
• "It always seems to be well stocked and organized, including friendly, helpful staff."

Cons:

• "Overall it's almost always a frustrating experience, and you're usually better off going down the street to Home Depot."
• "This place almost always feels badly organized."
• "The store in Middletown PA I was their on Saturday their outgrowing their floor space, aisles are narrow 2 shopping carts cannot pass in the aisle."
• "The indoor plant area was a disaster. The floor was very dirty, the plants were dying, there was a lack of light of any kind."
• "Typical 2023 stuff. Empty shelves, most stuff had no prices, messy carts all over the place."
• "Place is a complete mess."
• "The washer and dryer section is more interesting than a new car showroom."